Summary
Overview
Work History
Education
Skills
Timeline
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Shathelma Demery

Homestead

Summary

Motivated and detail-oriented professional with strong organizational, time management, and multitasking skills. Seeking an entry-level opportunity to contribute to company growth and further develop my skills. Dedicated to delivering excellent customer service and fostering positive, lasting experiences for clients.

Overview

11
11
years of professional experience

Work History

Autonomous Vehicle Specialist

Metro Connect
12.2023 - 10.2024
  • Spearheaded the integration of LIDAR and radar systems for improved object detection and collision avoidance.
  • Ride share
  • Collaborated with hardware and software teams to optimize sensor fusion and ensure real-time processing of vehicle data.
  • Conducted extensive testing, debugging, and validation of autonomous systems in both simulation and real-world environments, improving system safety and efficiency.
  • Contributed to the development of safety protocols and compliance with autonomous vehicle regulations.

Leave of Absence Coordinator

Sedgwick
10.2023 - 09.2024
  • Managed all aspects of employee leave of absence requests, including medical, personal, and family leave, ensuring compliance with company policies and applicable federal and state laws (e.g., FMLA, ADA, and Workers' Compensation).
  • Processed and tracked employee leave claims, maintaining accurate records and ensuring timely communication with employees and management.
  • Entered and updated leave data in HRIS systems, ensuring all documentation was completed accurately and within deadlines.
  • Served as the main point of contact for employees regarding LOA status, providing guidance on eligibility, benefits, and the process.
  • Collaborated with HR, managers, and other departments to ensure proper coverage during employee leaves and facilitate smooth transitions.

Test Specialist

Argo A.I
08.2022 - 11.2022
  • Performed data entry and operated autonomous test platforms on public roads, ensuring accurate data collection and documentation.
  • Applied standardized tests and measurements to assess data accuracy and performance.
  • Gathered and analyzed data, troubleshooting issues as they arose.
  • Conducted a variety of tests on construction materials using advanced testing equipment to evaluate durability and performance.
  • Maintained punctuality and regular attendance, supporting timely scheduling and coverage.
  • Collaborated with team members, remaining flexible in work scheduling to meet service needs.

Examiner DMV

State of Florida
07.2017 - 07.2022
  • Performed data entry, filing legal documents, and insurance verification.
  • Processed payments and assisted with departmental scheduling.
  • Verified document authenticity to process driver's license applications.
  • Recorded meeting minutes and distributed them to officials and staff.
  • Managed vital records, ensuring accuracy and integrity by cross-checking application data with legal documentation.
  • Prepared lists of overdue accounts, license suspensions, and issuances.
  • Evaluated applications and assessment results to determine eligibility for licenses.
  • Delivered excellent customer service by resolving issues efficiently and maintaining high satisfaction levels.
  • Demonstrated strong telephone etiquette while managing challenging calls.

Customer Service Representative

Publix
05.2013 - 06.2017
  • Resolved discrepancies and issues concerning customer accounts, providing timely and effective solutions.
  • Explained and promoted products and services, such as money orders and cashier’s checks, using computerized customer data to offer tailored recommendations.
  • Received and displayed mail orders for departments, ensuring accurate placement.
  • Answered telephone inquiries about product availability, helping customers make informed choices.

Education

High School Diploma -

Miami Southridge Senior High
Miami, FL
06-2013

Skills

  • Data Entry
  • Microsoft Excel, Word, and Office Suite
  • Information Review & Evaluation
  • Analytical Thinking
  • Customer Service & Problem Resolution
  • Confidentiality & Data Management
  • Route & Schedule Management
  • Money Transfer Systems

Timeline

Autonomous Vehicle Specialist

Metro Connect
12.2023 - 10.2024

Leave of Absence Coordinator

Sedgwick
10.2023 - 09.2024

Test Specialist

Argo A.I
08.2022 - 11.2022

Examiner DMV

State of Florida
07.2017 - 07.2022

Customer Service Representative

Publix
05.2013 - 06.2017

High School Diploma -

Miami Southridge Senior High

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Shathelma Demery