Shatia Day
Annapolis,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Retail Assistant Manager with 10 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician/Retail Assistant Manager
Walgreen's Pharmacy
06.2021 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Healthcare Customer Service Representative
Roseu Medical Center
10.2020 - 06.2021
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Assistant Manager
Alex And Ani
08.2017 - 12.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Associate
Bed Bath & Beyond
10.2014 - 09.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Management Trainee
Jimmy John's Gourmet Sandwiches
09.2009 - 12.2012
- Improved management skills by participating in rigorous training programs and workshops.
- Enhanced team performance by implementing effective communication strategies within the group.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
Cashier
Dollar Tree Stores
08.2006 - 09.2007
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
No Degree - Medical Billing And Coding
Fortis College - Norfolk
Norfolk, VA05.2021
No Degree - Medical Office Support
Woodstock Jobcorps
Woodstock, MD02.2013
High School Diploma -
Annapolis High School
Annapolis, MD05.2010
Skills
- Drug safety
- Drug Inventory Management
- Intravenous admixture preparation
- Medication Dispensing
- Regulatory Compliance
- Insurance Billing
- Insurance Verification
- Prescription Filling
- Interpreting and Processing Medication Orders
- Record preparation
- Updating medication histories
- Problem-solving skills
- Answering customer questions
- HIPAA
- Pharmacy and customer records management
- FDA Drug Safety Guidelines
- Operations Support
- Secure storage of medications
- Medication labels
- Stocking shelves
- Patient confidentiality
- Manual and automated medication dispensing
- New Hire Onboarding
- Verifying orders
- Medicare and Medicaid process
- Confidentiality and HIPAA
- Team Collaboration
- Staff Development
- OTC Recommendations
- Processing payments
- Healthcare regulations
- Pharmacology knowledge
- Medical Coding
- Payment Processing
- Data Entry
- Insurance processing
- Customer Service
Timeline
Pharmacy Technician/Retail Assistant Manager
Walgreen's Pharmacy
06.2021 - Current
Healthcare Customer Service Representative
Roseu Medical Center
10.2020 - 06.2021
Assistant Manager
Alex And Ani
08.2017 - 12.2019
Sales Associate
Bed Bath & Beyond
10.2014 - 09.2016
Management Trainee
Jimmy John's Gourmet Sandwiches
09.2009 - 12.2012
Cashier
Dollar Tree Stores
08.2006 - 09.2007
No Degree - Medical Billing And Coding
Fortis College - Norfolk
No Degree - Medical Office Support
Woodstock Jobcorps
High School Diploma -
Annapolis High School