Shatia Green
North Augusta,SC
Summary
Highly efficient admin well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized office professional with top-notch administrative skills and solid background. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
12
12
years of professional experience
Work History
Administration Clerk
United States Postal Service, USPS
Aiken, South Carolina
07.2020 - Current
- Provides quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interact with customers by phone, email or in-person to provide information.
- Promotes customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produces high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Review order data to verify transactions and shipping dates.
- Recognizes delivery issues prior to escalation and applied written communication for effective resolution.
Strategic Account Admin
United Parcel Service, SC
Aiken, SC
08.2016 - 11.2019
- Scanned documents and saved in database to keep records of essential organizational information.
- Processed account based on Standard Operating Procedure
- Provided entry review on shipments before payment date
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Completed data entry tasks with accuracy and efficiency.
Tariff Classification Specialist
United Parcel Service Aiken SC
07.2015 - 08.2016
- Processed shipments based on commercial invoice prior to downtime
- Completed all forms and declarations required by customs
- Responsible for document review and assessments
- Assigned harmonized tariff number based on commodity
Credit Specialist
Sears Commercial, GA
Augusta
10.2014 - 01.2015
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
Customer Service Representative
Sears Commercial
Augusta, GA
09.2009 - 10.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Business Management and Ethics
Mid-America Christian University
Oklahoma City, OK05.2014
Skills
- Spreadsheet Development
- Mail Processing
- Business Administration
- Multitasking and Time Management
- Ease with Computers and Technology
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
Timeline
Administration Clerk
United States Postal Service, USPS
07.2020 - Current
Strategic Account Admin
United Parcel Service, SC
08.2016 - 11.2019
Tariff Classification Specialist
United Parcel Service Aiken SC
07.2015 - 08.2016
Credit Specialist
Sears Commercial, GA
10.2014 - 01.2015
Customer Service Representative
Sears Commercial
09.2009 - 10.2014
Bachelor of Science - Business Management and Ethics
Mid-America Christian University
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