Shatia Parker
Greensboro,NC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
UNC Health Care
Chapel Hill, NC
03.2024 - Current
- Ensures that services outlined on orders are communicated in a timely manner to appropriate staff in the work unit and throughout the hospital, in accordance with UNCHCS policies. Follows up in accordance with established procedure. Transcribes physician orders based on priority and order type. Ensures that physician orders are accurately conveyed to the servicing departments in a timely manner. Reviews orders for logic, clarity, and completeness to ensure that orders are consistent with established procedures and policy. Brings inconsistencies to the attention of clinical practitioners. Coordinates return appointments for patients. Uses multiple hospital support tools, including transportation-tracking system, pager system, and Intranet. Sends and receives items via a tube system. Uses clinical software and support materials, such as armbands, signs, labels, MAR, Kardex, and printed requisitions.
- Maintains patient chart in complete and accurate universal chart order, files in appropriate sections, and ensures all forms contain appropriate patient identification. Processes charts appropriately for admission, transfer, diagnostic/operative procedures, discharge, and death.
- Orders office or patient care supplies within budget constraints, and maintains inventories of unit supplies and equipment. Maintains unit communications equipment, including printer, mobile laptop computers, and fax. Conducts unit audits, safety checks, and routine maintenance of office equipment. Functions as a clerical resource in the nursing unit and is knowledgeable about hospital policies and procedures. Ensures that the nursing unit is clean and orderly. Performs other general office support duties as required.
- Supports the healthcare team with information and administrative support. Answers and directs telephone calls from visitors, staff, and patients. Answers patients' call system. Relays messages for patients, families, physicians, nurses, and other staff from multiple departments. Maintains confidentiality of all patient information. Creates and maintains electronic documents in MS Office.
Manager
Spring Well Network
Winston-Salem, NC
12.2022 - 03.2024
- Responsible for daily supervision of staff activities, evaluation, and administration of disciplinary action. Knowledge of Emergency Procedures and accurate implementation of procedures in handling crisis situations as they arise.
- Obtain AMAP Certification within the first 90 days in the position, and keep it current.
- Train and supervise new staff to work with individual(s) served and ensure active treatment for the shift you supervise.
- Assist the Program Manager with solving staff issues, disputes, and completing required paperwork.
- Instruction and documentation of formal goals and protocols in accordance with the CFA/ISP.
- Implementation of Behavior Plans and all other components of the annual plan.
- Evaluate (monthly) progress as related to short term objectives and formulation of new objectives based on level attained.
- Accompany individuals to medical appointments.
- Completion of incident reports and (SCIP-R reports).
- Participate in the development and revisions of formal goals, protocols, and behavior plans.
- Participate in interdisciplinary team meetings; attend staff meetings and annual recertification trainings.
Office Manager
Meeting House Lane Medical Practice
Southampton, NY
05.2022 - 12.2022
- Ensures that the facility activities run smoothly and efficiently in an organized professional manner
- Schedules clerical staff to ensure adequate coverage during the hours of operation
- Assists clerical staff in the performance of their duties, as needed
- Assists the Medical Director as needed
- Maintains personnel files in a complete and current manner
- Is a member of the Quality Assurance committee and performs all secretarial responsibilities related to the QA committee
- Performs all secretarial responsibilities related to the appointment/reappointment process
- Monitors facility areas to ensure that there are adequate supplies and equipment, order supplies and equipment
- Collects and reviews daily patient log and reconciles co-payments received
- Maintains all meeting minutes, policy and procedure manuals, preventive maintenance, hazardous waste pick-up records, NYS Department of Health Survey reports and any other required information
- Observes and evaluates all clerical staff, in collaboration with the Medical Director
- Office Managers are required to participate in staff and Quality Assurance meetings.
Assistant Manager
Developmentally Disabilities Institute
Smithtown, NY
02.2018 - 08.2020
- Responsible for daily supervision of staff activities, evaluation, and administration of disciplinary action.
- Knowledge of Emergency Procedures and accurate implementation of procedures in handling crisis situations as they arise.
- AMAP Certification - Obtain within the first 90 days in position and keep current.
- Train and supervise new staff to work with individual(s) served, and ensure active treatment for the shift you supervise.
- Assist Program Manager with solving staff issues, disputes, and completing required paperwork.
- Instruction and documentation of formal goals and protocols in accordance with the CFA/ISP.
- Implementation of Behavior Plans and all other components of the annual plan.
- Evaluate (monthly) progress as related to short term objectives and formulation of new objectives based on level attained.
- Accompany individuals on medical appointments.
- Completion of incident reports and (SCIP-R reports).
- Participate in the development and revisions of formal goals, protocols, and Behavior Plans.
- Participate in interdisciplinary team meetings, attend staff meetings, and annual recertification trainings.
Program Coordinator
Stony Brook University Hospital
Stony Brook, NY
01.2018 - 10.2019
- Coordinate Scheduling for 'NICU' consultations.
- Knowledge using EMR.
- Support director and executives with daily tasks.
- Scheduled meetings for clinical staff, as needed.
- Answer phone calls, provide information to caller, or connect callers to appropriate people.
- ICD-10 coding knowledge/authorizations.
- Support 'NICU' nurse practitioners and physicians.
- New Innovation.
- Maintain clinical calendars.
- Obtain prior authorizations for medication, radiology procedures, and laboratory procedures.
- Provide general administrative and clinical office support, and act as a liaison between patients and physicians.
- Knowledge of coding for neonatology, endocrinology, rheumatology, nephrology, hematology, oncology, and genetics department.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
Hooksett, NH10-2025
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH11-2023
Certified Paralegal - Legal Studies
SUNY Stony Brook
Stony Brook, NY03-2016
Skills
- Solution Provider (Find Answers to problems)
- Time Management Specialist (Use calendar and to-do list)
- Budget Analyst (Manage income and expenses effectively)
- Organizational Wizard (Save files in folders and sub folders for easy access)
- Computer Skills (Microsoft Word, Excel, Powerpoint, Outlook)
Certification
- CPR & First Aid Certified
- Certified Notary Public
Timeline
Health Unit Coordinator
UNC Health Care
03.2024 - Current
Manager
Spring Well Network
12.2022 - 03.2024
Office Manager
Meeting House Lane Medical Practice
05.2022 - 12.2022
Assistant Manager
Developmentally Disabilities Institute
02.2018 - 08.2020
Program Coordinator
Stony Brook University Hospital
01.2018 - 10.2019
Bachelor of Science - Health Administration
Southern New Hampshire University
Associate of Science - Business Administration
Southern New Hampshire University
Certified Paralegal - Legal Studies
SUNY Stony Brook
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