Summary
Overview
Work History
Education
Skills
Abilities
Timeline
Generic

Shatia Taylor

Eastman,Ga

Summary

Establish strong relationships to gain support and effectively achieve result. Communicate with a wide audience orally and extremely organized, detailed to focus, and flexible. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Strong planner and problem solver who readily adapts to change, works great independently and with others, and exceeds expectations.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Valence Surface Technology
02.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Office Manager

Food Depot Marketplace
02.2020 - 09.2024
  • Open and close the store daily
  • Verify all money in safe and make any changes to the prior night
  • Check and replied to emails throughout the day
  • Answer phone calls and transfer them to right department
  • Scheduled orders for supplies to come in
  • Run register and transactions
  • Western union transactions with sending, picking up or making payments
  • Set up interviews for new hires
  • Scanned documents into corporate or wherever needed
  • Made weekly schedule for all employees
  • Handled any complaints customers may have had
  • Checked in vendors that were making deliveries
  • Hours per week: 40

Food Service Worker/Cashier (This is a federal job)

Carl Vinson VA Medical Center Veterans Canteen Services
08.2016 - 02.2019
  • Opening and closing canteen
  • Count money in register at beginning of shift to ensure the amount is adequate, correct and sufficient change is available
  • Balance cash drawers at the end of the shift by counting money against items sold on the cash terminal
  • Resolve and correct any discrepancies with my power before going to my supervisor
  • Fill ice machines or other dispensers, rotate and stock assorted bottles/canned beverages, sandwiches, etc. for refrigerator display
  • Perform food service duties in kitchen or other assigned areas
  • Prepare food, set up line, and serve customers
  • Take customer orders using my customer service skills
  • Assisted in keeping order supplies for different companies via acer and phone
  • Assisted in reminding supervisor of upcoming truck appointments by email or phone
  • Inventory old stock to make sure everything was accounted for before the next truck arrived
  • Assisted in putting in orders, receive, and review incoming shipment for correct quantities and entering into database
  • Responsible for checking in vendors and making sure product got to proper area
  • Stock new shipment and keep up with supply and demand
  • Reconcile invoices
  • Research errors and conflicting documents
  • Maintain record of transactions that were made throughout the day
  • Assist with catering functions and putting them into computer system along with ringing it up on my register
  • Clean tables and take out trash
  • Hours per week: 40

Cashier/Stocker

Dollar Tree
07.2016 - 07.2017
  • Greet customers
  • Count money in register at beginning of shift to ensure the amount is adequate, correct and sufficient change is available
  • Man the POS system to process cash and credit card purchases, and ensure that correct change and receipts are tendered
  • Balance cash drawers at the end of the shift by counting money against items sold on the cash terminal
  • Handle returns
  • Maintain clean and orderly checkout areas
  • Clean, straighten and maintain shelves and displays
  • Provide pricing information of products
  • Research and correct any discrepancies
  • Resolve customers complaints
  • Answer customers questions and provide correct information on products, policies and procedures
  • Stock shelves as needed
  • Train new employees
  • Hours per week: 30

SPC Checker

Perdue Farms
02.2012 - 09.2015
  • Pre-op machines making sure they were cleaned properly and working before the start of shift.
  • After shift start-up, kept temperature check of raw meat hourly for remainder of shift
  • Ensured process was monitored throughout shift.
  • Researched and corrected any errors
  • At end of shift ensured all paperwork was accounted for and filed away correctly.
  • Trained new employees
  • Hours per week: 40

Cashier

Mc Donald’s
08.2009 - 02.2012
  • Manage all cash and debit transactions in workplace.
  • Interacted and provided excellent customer service
  • Advertise daily specials.
  • Continuous cleaning of floor, drink counter, tables and work area.
  • Open and Closure duties
  • Trained new employees
  • Hours per week: 40

Education

High School Diploma - undefined

Bleckley County High School
Cochran, Ga
05.2010

Skills

  • Respond to common inquiries or, complaints from customers, regulatory agencies, or members of the business community
  • To read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
  • To define problems, collect data, establish facts, and draw valid conclusions
  • Detail oriented with good organizational and time management skills
  • Possess effective communication skills, both oral and written
  • Possess excellent sales and customer service skills
  • Type 40 wpm
  • Data Entry w/10-key
  • Multi-tasking
  • Microsoft Office- Word, Excel, Access and Powerpoint
  • Microsoft Project- HTML, Website Creation, Internet Search

Abilities

  • Understand, interpret, and apply federal laws and regulations
  • Get along in a professional manner with clients, co-workers, and other personnel
  • Use computers for word processing, work with spreadsheets, and other appropriate software

Timeline

Customer Service Representative

Valence Surface Technology
02.2025 - Current

Office Manager

Food Depot Marketplace
02.2020 - 09.2024

Food Service Worker/Cashier (This is a federal job)

Carl Vinson VA Medical Center Veterans Canteen Services
08.2016 - 02.2019

Cashier/Stocker

Dollar Tree
07.2016 - 07.2017

SPC Checker

Perdue Farms
02.2012 - 09.2015

Cashier

Mc Donald’s
08.2009 - 02.2012

High School Diploma - undefined

Bleckley County High School

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