Shatia Wallace
Boston ,MA
Summary
Dedicated and compassionate professional with a strong background in healthcare and housekeeping, notably at Bayada Home Health. Excelled in enhancing patient satisfaction and maintaining high standards of cleanliness, leveraging skills in infection control and relationship building. Achieved significant improvements in patient care and safety through effective teamwork and attention to detail. Energetic Housekeeping Aide devoted to achieving maximum customer satisfaction. Effectively manages time to complete routine and deep cleaning tasks. Educated on chemical handling and proper PPE use to avoid hazards or injuries. Caring nursing assiant /home health aide with 7 year background in caring for elderly, disabled and injured patients in healthcare setting. Hands-on experience in performing routine tasks under direction of nurse staff. Established rapport of reliability and creating positive rapport with patients, family and staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeping Aide
West Roxbury VA Hospital
West Roxbury, MA
12.2022 - Current
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Nursing Assistant/Home Health Aide
Bayada Home Health
Dedham, MA
02.2018 - 03.2021
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
PCA
Roberta Morales
Lynn, MA
04.2015 - 10.2018
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
Education
Nursing Assistant /home Health Aide
Health & Home Care Training
Brockton, MA01.2018
Skills
Customer Service
Housekeeping
Chemical Handling
Customer service-focused
Health and safety compliance
Waste disposal
Cleaning and organizing abilities
Teamwork
Hospitality background
Hazardous chemical training
Infection Control
Time Management
Health Standards Compliance
Guest Service and Support
OSHA Compliance
Floor Cleaning, Polishing, and Waxing
COVID-19 Safety Procedures
Attention to Detail
Problem-Solving
Teamwork and Collaboration
Supply Stocking
Deep Cleaning Protocols
Relationship Building
Professional and Courteous
Sweeping and Mopping
CDC Sanitation Guidelines
Certification
Nursing assistant
Home health aide
Timeline
Housekeeping Aide
West Roxbury VA Hospital
12.2022 - Current
Nursing Assistant/Home Health Aide
Bayada Home Health
02.2018 - 03.2021
PCA
Roberta Morales
04.2015 - 10.2018
Nursing Assistant /home Health Aide
Health & Home Care Training