Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shatia West

Shatia West

Stonecrest,USA

Summary

Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Onboarding CCP

American Express
Atlanta , GA
10.2023 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Customer Service Lead

Morgan Stanley
Atlanta, Georgia
02.2021 - 05.2023
  • Responsibilities were to assist clients in managing their self-administered Individual 401k and IRA accounts, and investment portfolios
  • Offered retirement solutions
  • Provided fiduciary oversight
  • Coached, trained, and educated clients and agents.

Customer Service Dispute Resolution Junior

Equifax
Alpharetta, Georgia
10.2019 - 02.2021
  • Duties were to find the best resolution in a consumer's dispute in the most professional manner and provide a one-call resolution
  • Excellent customer services
  • Established a rapport and gained the confidence of each caller
  • Documented details of client's interactions in the Genesis System.

Customer Service Advocate

Verizon
Atlanta, Georgia
02.2017 - 03.2019
  • Provided ongoing guest service, including Cellular Devices and Home Solutions advice
  • Investigated and resolved accounting
  • Provided the best bundled solutions for each customer's needs
  • Built a professional friendly rapport with a 90% satisfactory rate.

Education

Bachelor of Arts - English Language And Literature

Southern New Hampshire University
Manchester
03-2024

Associate of Arts - Liberal Arts And General Studies

Southern New Hampshire University
Manchester, NH
12-2023

High School Diploma -

Miami Northwestern Sr. High
06-2005

Skills

  • Conflict Resolution
  • Excellent Communication
  • Decision-Making
  • Active Listening
  • Troubleshooting
  • Written Communication
  • Networking
  • Problem-Solving
  • Quality Assurance
  • Organizational Skills
  • Cultural Awareness
  • Data Entry
  • Leadership
  • Microsoft Office
  • Clerical Support
  • MS Office

Timeline

Onboarding CCP

American Express
10.2023 - Current

Customer Service Lead

Morgan Stanley
02.2021 - 05.2023

Customer Service Dispute Resolution Junior

Equifax
10.2019 - 02.2021

Customer Service Advocate

Verizon
02.2017 - 03.2019

Bachelor of Arts - English Language And Literature

Southern New Hampshire University

Associate of Arts - Liberal Arts And General Studies

Southern New Hampshire University

High School Diploma -

Miami Northwestern Sr. High
Shatia West