Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Shatia  L. West

Shatia L. West

Atlanta,GA

Summary

Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Professional educator equipped for fostering productive and engaging learning environment. Adept at developing and implementing creative lesson plans tailored to diverse learning styles, fostering both academic and personal growth. Strong focus on teamwork and adaptability, ensuring reliable contributions to collaborative goals. Skilled in classroom management, curriculum development, and leveraging educational technology. Enthusiastic about driving student success and facilitating positive school culture.

Overview

9
9
years of professional experience
1
1
Certification

Work History

4th Grade Teacher

Peeks Chapel Elementary School
07.2025 - Current
  • Developed engaging lesson plans that aligned with state standards and enhanced student learning experiences.
  • Implemented differentiated instruction strategies to meet diverse learning needs of students.
  • Collaborated with colleagues to integrate technology into classroom activities, improving student engagement.
  • Facilitated parent-teacher conferences, fostering strong communication between home and school for student success.
  • Monitored student progress through assessments, providing timely feedback to support academic growth.
  • Led initiatives to promote social-emotional learning, creating a positive classroom environment for all students.
  • Collaborated with fellow teachers to design interdisciplinary lesson plans, reinforcing key concepts across subjects.
  • Utilized assessment data to inform instructional decisions, tailoring lesson plans to target areas needing improvement.
  • Implemented differentiated instruction strategies, addressing the unique needs of each student in the classroom.

Onboarding CCP

American Express
10.2023 - 08.2025
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Ensured exceptional customer service by addressing passenger needs and resolving issues promptly.
  • Led safety briefings and demonstrated emergency procedures to ensure passenger awareness and compliance.

Customer Service Lead

Morgan Stanley
02.2021 - 05.2023
  • Responsibilities were to assist clients in managing their self-administered Individual 401k and IRA accounts, and investment portfolios
  • Offered retirement solutions
  • Provided fiduciary oversight
  • Coached, trained, and educated clients and agents.

Customer Service Dispute Resolution Junior

Equifax
10.2019 - 02.2021
  • Duties were to find the best resolution in a consumer's dispute in the most professional manner and provide a one-call resolution
  • Excellent customer services
  • Established a rapport and gained the confidence of each caller
  • Documented details of client's interactions in the Genesis System.

Customer Service Advocate

Verizon
02.2017 - 03.2019
  • Provided ongoing guest service, including Cellular Devices and Home Solutions advice.
  • Investigated and resolved accounting.
  • Provided the best bundled solutions for each customer's needs.
  • Built a professional friendly rapport with a 90% satisfactory rate.

Education

Bachelor of Arts - English Language And Literature

Southern New Hampshire University
Manchester
03.2024

Associate of Arts - Liberal Arts And General Studies

Southern New Hampshire University
Manchester, NH
12.2023

High School Diploma - undefined

Miami Northwestern Sr. High
06.2005

Master of Arts - Elementary Education

Relay Graduate School of Education
New York, NY
05-2026

Skills

  • Conflict Resolution
  • Excellent Communication
  • Decision-Making
  • Active Listening
  • Troubleshooting
  • Written Communication
  • Networking
  • Problem-Solving
  • Quality Assurance
  • Organizational Skills
  • Cultural Awareness
  • Data Entry
  • Leadership
  • Microsoft Office
  • Clerical Support
  • MS Office
  • Project-based learning
  • Collaborative learning
  • Growth mindset
  • Parent-teacher communication

Certification

  • Certified Teacher Licensure , Georgia PSC - 2025

Timeline

4th Grade Teacher

Peeks Chapel Elementary School
07.2025 - Current

Onboarding CCP

American Express
10.2023 - 08.2025

Customer Service Lead

Morgan Stanley
02.2021 - 05.2023

Customer Service Dispute Resolution Junior

Equifax
10.2019 - 02.2021

Customer Service Advocate

Verizon
02.2017 - 03.2019

Associate of Arts - Liberal Arts And General Studies

Southern New Hampshire University

High School Diploma - undefined

Miami Northwestern Sr. High

Bachelor of Arts - English Language And Literature

Southern New Hampshire University

Master of Arts - Elementary Education

Relay Graduate School of Education