Shatika Armstrong

Work History

ProAmpac / Express Professionals -716-338-8364

07.2024 - Current

Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
Strengthened cross-functional collaboration by working closely with other departments to fulfill orders accurately and efficiently.
Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.
Increased accuracy of inventory counts through thorough audits, resulting in reduced discrepancies and improved stock control.
Boosted team productivity by delegating tasks effectively and providing clear communication on expectations.
Contributed to a positive workplace culture by fostering teamwork, communication, and mutual respect among team members.

Goodwill of North Georgia / CDC of Atlanta Warehou

02.2021 - 07.2024

Transported inventory items to appropriate locations.
Packed items into appropriate containers for shipment.
Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Kept storage areas organized, clean, and secure to fully protect company assets.
Used hand-held scanners and physical logs to accurately track item movements.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.

Good and Blessed Cleaning Service

03.2020 - 03.2023

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Goodwill of North Georgia / CDC of Atlanta Campus

02.2016 - 02.2021

Fostered a positive work environment through open communication channels, promoting teamwork and camaraderie throughout the department.
Reduced cross-contamination risks by adhering to strict sanitation guidelines during cleaning processes.
Implemented eco-friendly practices within the housekeeping department, reducing overall environmental impact.
Optimized cleaning schedules for maximum effectiveness, allowing for minimal disruption to facility operations.
Led training sessions for new hires, instilling them with the knowledge and skills needed to excel in their roles.
Managed inventory control measures, ensuring adequate stock of cleaning supplies and equipment while minimizing waste.
Monitored staff performance closely and provided constructive feedback to encourage continuous improvement.
Conducted regular quality inspections to ensure adherence to established environmental services standards and protocols.
Conducted regular room inspections to verify compliance with housekeeping standards.
Trained and mentored all new personnel to maximize quality of service and performance.

ECMC Hospital

01.2000 - 01.2003

Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Removed trash, debris and other waste materials from premises.
Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Sisters of Charity Hospital

01.1997 - 01.2000

QCollaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.