Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Shatika Johnson

Assistant Manager
Franklin,La

Summary

Resourceful Manager offering of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Retail Assistant Manager with 5 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

5
5
years of professional experience

Work History

Retail-assistant-manager

T-Mobile
12.2022 - Current
  • Partnered with store and district management to capitalize on new retail business opportunities.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Supported retail manager by identifying and leveraging partnerships that benefited community and store.
  • Audited store operations and records under management direction and resolved discrepancies.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Created employee work schedules for optimum coverage and labor cost control.

McDonalds

Cashier
02.2022 - 03.2022
  • Prepared salads, soups and sandwiches for customers.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Reconciled receipt totals, cash and credit payments to address shortages.

Assistant Manager

Urban Air
06.2020 - 07.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Monitored security to protect employees, customers and property.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Money Center Cashier

Cashiering
05.2018 - 01.2019
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Checked personal identifications during alcohol and tobacco sales.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Education

High School Diploma -

J Frank Dobie High
Houston, TX
05.2009

Skills

  • Motivational Leadership
  • Process and Procedure Development
  • Constructive Feedback
  • Artist Assistance
  • Ear Piercing
  • Retail Effectiveness
  • Cash Register Operations
  • Strategic Selling
  • Retail Operations
  • Staff Development
  • Merchandising Operations
  • Sales and Marketing
  • Replenishment Oversight
  • Marketing Strategies
  • Scheduling and Time-Tracking
  • Salesforce Software
  • POS Terminal Operation
  • Cash Handling and Reconciliation
  • Flexible Work Schedule
  • Manage Employees

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail-assistant-manager

T-Mobile
12.2022 - Current

McDonalds

Cashier
02.2022 - 03.2022

Assistant Manager

Urban Air
06.2020 - 07.2021

Money Center Cashier

Cashiering
05.2018 - 01.2019

High School Diploma -

J Frank Dobie High
Shatika JohnsonAssistant Manager