Shatika Pattillo
Douglasville,GA
Summary
Results-driven professional with a background in housekeeping and laundry operations. Recognized for streamlining inventory management and implementing effective cleaning protocols, ready to contribute to enhanced operational efficiency and guest experience.
Overview
12
12
years of professional experience
Work History
Room Attendant / Housekeeping
StayAPT Suites
Lithia Springs, GA
03.2025 - Current
- Conducted comprehensive cleaning and sanitization of guest rooms, ensuring compliance with established hotel quality standards.
- Oversaw replenishment of supplies and amenities, contributing to improved guest experience and comfort.
- Executed laundry tasks, maintaining pristine conditions for all linens and towels used in operations.
- Identified and escalated maintenance problems to ensure timely interventions for guest accommodations.
Laundry Attendant
Springhill Suites By Marriott
Atlanta, Ga
06.2022 - 10.2024
- Oversaw the operation of washers and dryers, focusing on maintaining high-quality laundry outcomes.
- Managed linen inventory by sorting, folding, and organizing for timely and effective distribution to guest rooms.
- Implemented and maintained cleanliness protocols in laundry area to guarantee compliance with safety regulations.
- Streamlined communication with housekeeping team to maintain adequate stock levels of linens and towels.
- Guided new staff through hands-on training in laundry operations and equipment handling to enhance operational efficiency.
Executive Housekeeper
Candlewood Suites Hotel
Lithia Springs, GA
07.2020 - 06.2022
- Directed housekeeping operations to guarantee high levels of cleanliness and consistently meet guest satisfaction expectations.
- Established and enforced efficient cleaning practices to elevate standards of operational effectiveness.
- Conducted hands-on training for new staff, emphasizing safety protocols and effective housekeeping techniques.
- Streamlined inventory management for cleaning supplies, focusing on reducing costs while maintaining adequate stock levels.
- Supervised shift allocations, ensuring sufficient staffing levels during peak operational hours.
Housekeeper
Woodspring Suites Hotel
Lithia Springs, GA
11.2019 - 06.2020
- Implemented systematic cleaning protocols and organization strategies for guest rooms, enhancing overall hygiene and comfort.
- Monitored and organized laundry services, ensuring sufficient stock of linens and towels for uninterrupted operations.
- Engaged with team members to uphold daily cleaning standards and effectively resolve operational issues.
- Assessed cleanliness and presentation of rooms after service to maintain high standards of hospitality and meet guest expectations.
Personal Assistant to the Owner
Dominican Hair Salon
Douglasville, GA
05.2017 - 03.2020
- Facilitated effective scheduling and appointment organization, ensuring optimal use of owner's time while enriching overall client experience.
- Streamlined communication processes between clients and staff, promoting timely responses and improved satisfaction.
- Implemented strategies for effective inventory management, enhancing product level maintenance and order efficiency.
- Developed and implemented promotional strategies on social media to effectively showcase salon services and engage potential customers.
Customer Service Representative (Remote)
Randstad
Lithia Springs, GA
02.2014 - 04.2017
- Managed customer interactions across phone, email, and chat platforms to ensure timely and effective inquiry resolution.
- Developed engaging training content to facilitate effective onboarding and improve knowledge retention among new representatives.
- Analyzed existing processes and introduced enhancements that reduced response times and positively impacted customer satisfaction ratings.
- Provided training and support to junior team members on strategies for addressing and resolving intricate customer issues.
Education
High School Diploma -
Lithia Springs High School
Lithia Springs, GABachelor of Science - Human Resource Management
Trident University International
Chandler, AZ07-2026
Skills
- Sanitation supervision
- Team-based problem solving
- Thorough cleaning practices
- Meticulous in quality assurance practices
- Workplace safety guidelines
- Site evaluation
Timeline
Room Attendant / Housekeeping
StayAPT Suites
03.2025 - Current
Laundry Attendant
Springhill Suites By Marriott
06.2022 - 10.2024
Executive Housekeeper
Candlewood Suites Hotel
07.2020 - 06.2022
Housekeeper
Woodspring Suites Hotel
11.2019 - 06.2020
Personal Assistant to the Owner
Dominican Hair Salon
05.2017 - 03.2020
Customer Service Representative (Remote)
Randstad
02.2014 - 04.2017
High School Diploma -
Lithia Springs High School
Bachelor of Science - Human Resource Management
Trident University International