Shatima Baker
Brooklyn,NY
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Merchandiser
Home Depot
03.2024 - 11.2025
- Managed product displays to enhance customer engagement and drive sales.
- Conducted inventory audits to ensure stock accuracy and prevent discrepancies.
- Collaborated with team members to implement seasonal merchandising strategies.
- Analyzed sales data to identify trends and recommend product placements.
Shift Lead
Walgreens
06.2023 - 10.2025
- Supervised daily operations, ensuring team adherence to safety protocols and company policies.
- Trained new team members on procedures, enhancing onboarding efficiency and knowledge retention.
- Managed inventory levels, coordinating restock efforts to maintain optimal product availability.
- Assisted in scheduling shifts, balancing team workload to enhance operational effectiveness.
Security Officer
Allied Universal Security Services
07.2020 - 05.2023
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to alarms and incidents, managing emergency situations effectively.
- Collaborated with law enforcement during investigations to enhance security protocols.
Paraprofessional
White Glove Community Care
11.2019 - 12.2021
- Supported students with disabilities in classroom settings, fostering an inclusive learning environment.
- Collaborated with teachers to develop tailored instructional materials for diverse learning needs.
- Assisted in implementing behavior management strategies to enhance student engagement and focus.
- Monitored student progress, providing feedback to educators on individual performance and growth.
Guest Service Agent
NYC Ferry
05.2017 - 10.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Facilitated smooth passenger boarding processes through effective communication and coordination with crew members.
- Maintained accurate records of ticket sales, ensuring compliance with company policies and procedures.
- Trained new staff on operational protocols, enhancing team performance and service quality.
Education
High School Diploma -
Brooklyn Democracy Academy
Brooklyn, NYSkills
- Pricing and shelf labeling
- Merchandise planning
- Planogram design
- Customer service focus
- Guest service
- Behavior management
- Effective communication
- Helping students with special needs
- Report writing
- Security guard license
- Writing and verbal communication
- Efficient handling of check-in and check-out processes
Timeline
Merchandiser
Home Depot
03.2024 - 11.2025
Shift Lead
Walgreens
06.2023 - 10.2025
Security Officer
Allied Universal Security Services
07.2020 - 05.2023
Paraprofessional
White Glove Community Care
11.2019 - 12.2021
Guest Service Agent
NYC Ferry
05.2017 - 10.2019
High School Diploma -
Brooklyn Democracy Academy