SHATIMA BAKER
Brooklyn,NY
Summary
Dedicated professional with strong customer service skills, experienced in team collaboration and inventory management. Committed to enhancing customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Food Service Worker
Fresh Grocer
Brooklyn, NY
07.2025 - 04.2026
- Prepared and served food items according to safety and hygiene standards.
- Assisted in maintaining cleanliness and organization of work areas.
- Operated kitchen equipment, ensuring proper use and maintenance.
- Collaborated with team members to ensure efficient service during peak hours.
Parts Sales Manager
AutoZone
Howard Beach, NY
03.2024 - 12.2025
- Directed strategic sales initiatives to enhance customer engagement and increase market share.
- Analyzed inventory levels to optimize stock management and reduce excess costs.
- Mentored sales team members, fostering skill development and improving overall performance.
- Implemented training programs to elevate product knowledge among staff and improve customer service.
Shift Leader
Walgreens
New York, NY
07.2020 - 05.2023
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Managed inventory levels, conducting regular audits to minimize stock discrepancies.
- Resolved customer inquiries and concerns, enhancing overall satisfaction and loyalty.
Concessions Worker
Aramark
Flushing, NY
02.2020 - 04.2021
- Operated point-of-sale systems to process transactions efficiently.
- Maintained cleanliness and organization of concession stands and equipment.
- Assisted in inventory management by monitoring stock levels and ordering supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Guest Service Agent
NYC Ferry
New York, NY
05.2017 - 10.2019
- Provided exceptional customer service to enhance passenger experience and satisfaction.
- Managed ticketing operations efficiently, resolving inquiries and issues promptly.
- Collaborated with team members to ensure smooth ferry boarding processes and safety compliance.
- Trained new staff on operational procedures and customer service best practices.
Team Member
Shake Shack
East Elmhurst, NY
11.2015 - 09.2018
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team to maintain cleanliness and organization of dining area, enhancing guest experience.
- Prepared food items according to company standards, ensuring quality and consistency in every order.
Merchandise Associate
Home Depot
Jamaica, NY
02.2013 - 10.2015
- Managed inventory levels to ensure stock availability and optimize product placement.
- Assisted customers with product selection, providing knowledgeable support and enhancing shopping experience.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Trained new associates on merchandise handling processes and safety protocols.
Crew Member
Dunkin' Donuts
Jamaica, NY
09.2010 - 05.2012
- Provided exceptional customer service in high-volume environment.
- Operated coffee and beverage equipment efficiently to ensure quality standards.
- Maintained cleanliness and organization of work area, adhering to safety protocols.
- Assisted in training new crew members on operational procedures and best practices.
Education
Medical Assisting -
Ace Institute of Technology
New York, NY01.2027
High School Diploma -
Brooklyn Democracy Academy
Brooklyn, NY06.2010
Timeline
Food Service Worker
Fresh Grocer
07.2025 - 04.2026
Parts Sales Manager
AutoZone
03.2024 - 12.2025
Shift Leader
Walgreens
07.2020 - 05.2023
Concessions Worker
Aramark
02.2020 - 04.2021
Guest Service Agent
NYC Ferry
05.2017 - 10.2019
Team Member
Shake Shack
11.2015 - 09.2018
Merchandise Associate
Home Depot
02.2013 - 10.2015
Crew Member
Dunkin' Donuts
09.2010 - 05.2012
Medical Assisting -
Ace Institute of Technology
High School Diploma -
Brooklyn Democracy Academy