Shatima Howell
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Kings Teleservices
Brooklyn, NY
05.2020 - 02.2024
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored new employees on procedures and policies to maximize team performance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Housing Compliance Specialist
West Harlem Group Assistance, Inc.
Harlem, NY
06.2017 - 04.2020
- Reviewed and updated existing compliance policies and procedures.
- Conducted periodic internal audits to ensure compliance with applicable regulations.
- Provided guidance to staff on regulatory requirements, policies, and procedures.
- Performed risk assessments to identify areas of non-compliance and potential risks.
- Checked records for required signatures by closely reviewing documents.
Property Manager
Services for the UnderServed, Inc. (SUS)
Bronx, NY
09.2015 - 05.2017
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
Property Manager
Metropolitan Realty Group LLC
Great Neck, NY
03.2013 - 06.2015
- Facilitated tenant paperwork processing and verification.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
Assistant Property Manager
Domain Company
Staten Island, NY
11.2010 - 01.2014
- Delivered emergency 24-hour on-call service for any tenant issues
- Handled disciplinary actions, performance appraisals and terminations
- Secured an average of 25 rental agreements each month
- Introduced and monitored effective lease renewal programs
- Carefully screened applicants for tenancy
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Communicated with landlord regarding building and tenant issues
- Maintained original leases and renewals for the management office.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH05-2025
Skills
- Data Entry
- Report Generation
- Inbound and Outbound Calling
- Complaint resolution
- Product Knowledge
- Appointment Scheduling
- Customer Relationship Management (CRM)
- Project management abilities
- Critical Thinking
- Professional telephone demeanor
- Microsoft Office expertise
Timeline
Customer Service Representative
Kings Teleservices
05.2020 - 02.2024
Housing Compliance Specialist
West Harlem Group Assistance, Inc.
06.2017 - 04.2020
Property Manager
Services for the UnderServed, Inc. (SUS)
09.2015 - 05.2017
Property Manager
Metropolitan Realty Group LLC
03.2013 - 06.2015
Assistant Property Manager
Domain Company
11.2010 - 01.2014
Bachelor of Science - Psychology
Southern New Hampshire University
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