Shatima McNair
Brooklyn,NY
Overview
15
15
years of professional experience
Work History
Assistant Director
Transitional Services for New York
Queens Village, NY
02.2022 - Current
- Assign clients to case manager's caseload
- lead, supervise, train, and evaluate assigned staff
- Conduct Supervisions weekly with case managers
- Perform all tasks assigned by the Program Director
- Collaborated with other departments to improve interdepartmental communication.
- Supervised recruitment process including interviewing candidates, making hiring decisions, and onboarding new hires.
- Participate in the Director's weekly scheduled meetings
- Oversaw employee relations issues such as grievances, disciplinary actions, and terminations.
- Bring clients and staff together and reconcile differences using de-escalation
- Complete monthly Board Report, Balance Report, PNA Report, and Chart Audit
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Conducted training sessions on new processes for internal staff members.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Developed protocols for handling confidential information within the organization.
- Conducted frill drills monthly
- Supported work-life balance to improve staff morale.
- Oversaw purchasing and inventory to retain physical assets.
Case Manager
Transitional Services for New York Inc
Jamaica, NY
07.2021 - 02.2022
- Refer support services and optimized communication between mobile health outreach and care coordination workers and tenants.
- Encouraged tenants to articulate expectations and goals to maintain independent housing.
- Provided case management services including intake, assessment, crisis intervention, advocacy, and monitoring tenants.
- Assisted individuals with applying for Social Security benefits ,Public Assistance and SNAP benefits.
- Educated tenants with skills needed to maintain independent housing.
- Created service plans to meet the needs of each individual tenant to provide the necessary support.
- Conducted maintenance reviews monthly to check the status of tenant apartments.
- Contacted tenants Psychiatrist , Primary care doctors , therapist and family members to communicate tenants needs or progress.
- Maintain tenants charts and updated them frequently.
- Engaged tenants weekly to follow up on their progress.
Case Manager
Samaritan Daytop Village
Brooklyn, NY
07.2020 - 07.2021
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Cooperated with local service providers, outreach workers, and collaborative agencies to facilitate services for Clients.
- Protected Client data in alignment with HIPAA privacy protocols.
- Engage client to develop independent living plan to service client needs.
- Create short and long term goals for client to help prepare for permanent housing.
- Completed intake for all assigned clients
- Escorted client to appointments and advocated if necessary
Assistant Teacher
Department Of Education
Brooklyn, NY
04.2019 - 06.2021
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
- Facilitated classroom discussions to promote creative thinking about subject matter.
- Created calm and disciplined classroom environment to improve student focus.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Delivered individual instruction to students in between group classes.
- Communicated clearly to children in developmentally appropriate way.
Billing Claim Processor
Visiting Nurse Services of New York
Manhattan, NY
10.2017 - 04.2019
- Verified claim data correctness in preparation for processing.
- Maintained comprehensive database for enrollment data, claim submission and payment information.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Coordinated benefits with medical insurance plans and Medicare providers.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Complied with confidentiality regulations in handling customer information.
- Checked documentation for appropriate coding, catching errors and making revisions.
Residential Aide
Camba
Brooklyn, NY
04.2014 - 09.2017
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill client needs.
- Explained policies and procedures to clients and families.
- Gathered, sorted, distributed and sent mail and packages.
- Developed and maintained filing system for charts.
- Ensured client attended scheduled appointments .
- Responsible for handling confidential and sensitive information.
Administrative Supervisor
Starbright Family Residence
Brooklyn , NY
08.2009 - 10.2012
- Ensured Safety of all residents in a 175 room, 300+client facility.
- Resolved issues professionally and according to policies and procedures.
- Hired, trained and evaluated performance of staff. Processed new clients intake entering facility.
- Utilized Department of Homeless Services System-CARES generate reports and maintain confidential information.
- Assess clients to make determination on what referral services were needed for their individual needs.
Education
Bachelor of Psychology - Psychology
SUNY Empire State College
Saratoga Springs, NY06-2025
GED -
NY State Department of Education
Albany, NY12.2000
Skills
- Decision Making
- Intervention Plans
- Workload Organization
- Performance Tracking
- Effective Communication
- Time Management
- Strong Development
- Documentation and Reporting
- Staff Assessment
- Treatment Planning
- Program Guidelines Adherence
- Program Scheduling
- Critical Thinking
- Program Leadership
Timeline
Assistant Director
Transitional Services for New York
02.2022 - Current
Case Manager
Transitional Services for New York Inc
07.2021 - 02.2022
Case Manager
Samaritan Daytop Village
07.2020 - 07.2021
Assistant Teacher
Department Of Education
04.2019 - 06.2021
Billing Claim Processor
Visiting Nurse Services of New York
10.2017 - 04.2019
Residential Aide
Camba
04.2014 - 09.2017
Administrative Supervisor
Starbright Family Residence
08.2009 - 10.2012
Bachelor of Psychology - Psychology
SUNY Empire State College
GED -
NY State Department of Education