Overview
Work History
Education
Skills
Timeline
Generic

Shatima McNair

Brooklyn,NY

Overview

15
15
years of professional experience

Work History

Assistant Director

Transitional Services for New York
Queens Village, NY
02.2022 - Current
  • Assign clients to case manager's caseload
  • lead, supervise, train, and evaluate assigned staff
  • Conduct Supervisions weekly with case managers
  • Perform all tasks assigned by the Program Director
  • Collaborated with other departments to improve interdepartmental communication.
  • Supervised recruitment process including interviewing candidates, making hiring decisions, and onboarding new hires.
  • Participate in the Director's weekly scheduled meetings
  • Oversaw employee relations issues such as grievances, disciplinary actions, and terminations.
  • Bring clients and staff together and reconcile differences using de-escalation
  • Complete monthly Board Report, Balance Report, PNA Report, and Chart Audit
  • Assisted in developing strategic plans to meet organizational goals and objectives.
  • Conducted training sessions on new processes for internal staff members.
  • Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
  • Developed protocols for handling confidential information within the organization.
  • Conducted frill drills monthly
  • Supported work-life balance to improve staff morale.
  • Oversaw purchasing and inventory to retain physical assets.

Case Manager

Transitional Services for New York Inc
Jamaica, NY
07.2021 - 02.2022
  • Refer support services and optimized communication between mobile health outreach and care coordination workers and tenants.
  • Encouraged tenants to articulate expectations and goals to maintain independent housing.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, and monitoring tenants.
  • Assisted individuals with applying for Social Security benefits ,Public Assistance and SNAP benefits.
  • Educated tenants with skills needed to maintain independent housing.
  • Created service plans to meet the needs of each individual tenant to provide the necessary support.
  • Conducted maintenance reviews monthly to check the status of tenant apartments.
  • Contacted tenants Psychiatrist , Primary care doctors , therapist and family members to communicate tenants needs or progress.
  • Maintain tenants charts and updated them frequently.
  • Engaged tenants weekly to follow up on their progress.

Case Manager

Samaritan Daytop Village
Brooklyn, NY
07.2020 - 07.2021
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Cooperated with local service providers, outreach workers, and collaborative agencies to facilitate services for Clients.
  • Protected Client data in alignment with HIPAA privacy protocols.
  • Engage client to develop independent living plan to service client needs.
  • Create short and long term goals for client to help prepare for permanent housing.
  • Completed intake for all assigned clients
  • Escorted client to appointments and advocated if necessary

Assistant Teacher

Department Of Education
Brooklyn, NY
04.2019 - 06.2021
  • Maintained safe, educational environment for students during learning and free play time.
  • Communicated regularly with parents, teachers and administrators regarding student progress and needs.
  • Facilitated classroom discussions to promote creative thinking about subject matter.
  • Created calm and disciplined classroom environment to improve student focus.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Delivered individual instruction to students in between group classes.
  • Communicated clearly to children in developmentally appropriate way.

Billing Claim Processor

Visiting Nurse Services of New York
Manhattan, NY
10.2017 - 04.2019
  • Verified claim data correctness in preparation for processing.
  • Maintained comprehensive database for enrollment data, claim submission and payment information.
  • Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
  • Coordinated benefits with medical insurance plans and Medicare providers.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Complied with confidentiality regulations in handling customer information.
  • Checked documentation for appropriate coding, catching errors and making revisions.

Residential Aide

Camba
Brooklyn, NY
04.2014 - 09.2017
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill client needs.
  • Explained policies and procedures to clients and families.
  • Gathered, sorted, distributed and sent mail and packages.
  • Developed and maintained filing system for charts.
  • Ensured client attended scheduled appointments .
  • Responsible for handling confidential and sensitive information.

Administrative Supervisor

Starbright Family Residence
Brooklyn , NY
08.2009 - 10.2012
  • Ensured Safety of all residents in a 175 room, 300+client facility.
  • Resolved issues professionally and according to policies and procedures.
  • Hired, trained and evaluated performance of staff. Processed new clients intake entering facility.
  • Utilized Department of Homeless Services System-CARES generate reports and maintain confidential information.
  • Assess clients to make determination on what referral services were needed for their individual needs.

Education

Bachelor of Psychology - Psychology

SUNY Empire State College
Saratoga Springs, NY
06-2025

GED -

NY State Department of Education
Albany, NY
12.2000

Skills

  • Decision Making
  • Intervention Plans
  • Workload Organization
  • Performance Tracking
  • Effective Communication
  • Time Management
  • Strong Development
  • Documentation and Reporting
  • Staff Assessment
  • Treatment Planning
  • Program Guidelines Adherence
  • Program Scheduling
  • Critical Thinking
  • Program Leadership

Timeline

Assistant Director

Transitional Services for New York
02.2022 - Current

Case Manager

Transitional Services for New York Inc
07.2021 - 02.2022

Case Manager

Samaritan Daytop Village
07.2020 - 07.2021

Assistant Teacher

Department Of Education
04.2019 - 06.2021

Billing Claim Processor

Visiting Nurse Services of New York
10.2017 - 04.2019

Residential Aide

Camba
04.2014 - 09.2017

Administrative Supervisor

Starbright Family Residence
08.2009 - 10.2012

Bachelor of Psychology - Psychology

SUNY Empire State College

GED -

NY State Department of Education

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Shatima McNair