Shatina Lang
Baton Rouge,LA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Baton Rouge Clinic
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Front Desk Receptionist
Residence Inn Marriott
07.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Supervisor
Holiday Inn
09.2020 - 07.2021
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
Front Desk Supervisor
Wyndham Garden
06.2017 - 06.2019
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Education
High School Diploma -
Northdale Magnet Academy
Baton Rouge, LA2012
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Greeting and Seating Clients
- Data inputting
- Office Administration
- Administrative Support
- Mail handling
- Multi-line telephone operation
- Clerical Support
- Professional Demeanor
- Documentation And Reporting
- Service-oriented mindset
- Performance Improvement
- Strategic Planning
- Customer Service
- Attention to Detail
- Problem-Solving
- Microsoft Office
- Payment Processing
- Relationship Building
Certification
- Certified Life Coach - 2years
Timeline
Receptionist
Baton Rouge Clinic
11.2023 - Current
Front Desk Receptionist
Residence Inn Marriott
07.2021 - Current
Front Desk Supervisor
Holiday Inn
09.2020 - 07.2021
Front Desk Supervisor
Wyndham Garden
06.2017 - 06.2019
- Certified Life Coach - 2years
High School Diploma -
Northdale Magnet Academy
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