Shatiya Rosemond
Atlanta,GA
Summary
Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with 2-year history of superior performance in remote environments.
Overview
25
25
years of professional experience
Work History
Audio Ai Conversation Contributor
David AI
08.2024 - Current
- Enhanced brand recognition through creative campaigns that resonated with target audiences.
- Implemented innovative solutions to address business challenges, driving improvements in overall operations.
- Developed successful project plans, ensuring timely completion and meeting all objectives.
- Managed cross-functional teams for optimal collaboration and results-driven performance.
Driver
Lyft
07.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during interactions to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Sales Associate
American Home Shield
03.2000 - 11.2020
- Research analysis
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers understand products and the value it brings to their homes.
- Answered customer questions about while helping them gain knowledge in the product proficiency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed a team of sales associates, providing guidance and support to improve overall performance through mentoring and training.
- Contributed to continuous improvement initiatives within the organization, sharing best practices and lessons learned from previous projects with colleagues.
- Developed custom dashboards and reports to track key performance indicators, aiding efficient decision-making processes.
Education
Bachelor of Science - Biology
Clayton State University
05.2021
Bachelor of Science - Psychology
Clayton State University
05.2021
Associate of Science Degree - Biology
Georgia Military College
05.2017
Associate of Science Degree - Logistics Management
Georgia Military College
05.2017
Skills
- Excellent verbal and written communication
- Time management
- Operate successfully with deadlines
- Attention to Detail
- Database Management
- Project Management
- Microsoft Access
- Content Strategy
- Cross-Functional Teamwork
- Campaign Management
- Excel Functions
- Data Visualization and Presentations
Timeline
Audio Ai Conversation Contributor
David AI
08.2024 - Current
Driver
Lyft
07.2021 - Current
Sales Associate
American Home Shield
03.2000 - 11.2020
Bachelor of Science - Psychology
Clayton State University
Associate of Science Degree - Biology
Georgia Military College
Associate of Science Degree - Logistics Management
Georgia Military College
Bachelor of Science - Biology
Clayton State University
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