Shatiyana Bellamy
Altamonte Springs,FL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and time management skills ensuring seamless operations and customer satisfaction. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Account Management Specialist
JP Morgan Chase
Heathrow, FL
03.2024 - Current
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
- Accepted and processed customer payments and applied toward account balances.
- Greeted and assisted customers to foster positive experiences.
Credit Card Specialist III
JPMorgan Chase & Co
Heathrow, FL
09.2022 - 12.2023
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Investigated and collected evidence from customers to build a case against potential fraud or unauthorized account activity.
- Assisted customers with dispute resolution, providing explanations of the process, account information and answers to inquiries.
- Developed comprehensive understanding of financial statements.
- Updated customer accounts, addresses and contact information within account management databases.
Trusted Referee
Alorica
Lake Mary, FL
01.2022 - 08.2022
- My position evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes. Some examples include social security cards, birth certificates, passports, drivers license and etc.
- Researched discrepancies between physical and electronic records to ensure accuracy of data entry.
- I ensured quality control by proofreading documents prior to processing. Once completed, a video call was performed to verify approved documents for member where we are both present on the call.
- For this role a strong attention to detail was crucial, the slightest missed indicator could potentially put someones identity at risk.
Digital Scan Technician
Team Solutions Dental LLC
Sanford, FL
05.2021 - 01.2022
- My position was responsible for scanning analog dental cases into a digital format for use in our CAD/CAM software.
- Maintained imaging equipment, assessing for issues and proper functionality after each use, troubleshooting concerns and escalating major issues to maintenance staff.
- My job duties include scanning physical models impressions, receive, import, and schedule incoming digital impressions along with performing quality control on all cases that pass through work center.
- Monitored workflow to ensure that all tasks were completed within established time frames.
- Collaborated with other departments to identify potential improvements for scanning operations.
Provider Service Associate
Magellan Health Services
Sand Lake, FL
08.2019 - 04.2021
- My position primarily answered incoming calls for new and existing authorizations for diagnostic imaging, injections, cardiac devices, and surgery.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Advised provider offices on proper coding practices that are necessary for successful claim submission.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Customer Service Representative
Intouch CX
Altamonte Springs, FL
01.2018 - 08.2019
- Answered incoming calls for drivers and passengers providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Mentored new employees on procedures and policies to maximize team performance.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05.2016
Some College (No Degree) - Nursing
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Team leadership
- Task prioritization
- Multitasking Abilities
- Customer satisfaction
- Problem-solving abilities
- Professionalism
- Team development
- De-escalation techniques
Timeline
Account Management Specialist
JP Morgan Chase
03.2024 - Current
Credit Card Specialist III
JPMorgan Chase & Co
09.2022 - 12.2023
Trusted Referee
Alorica
01.2022 - 08.2022
Digital Scan Technician
Team Solutions Dental LLC
05.2021 - 01.2022
Provider Service Associate
Magellan Health Services
08.2019 - 04.2021
Customer Service Representative
Intouch CX
01.2018 - 08.2019
High School Diploma -
Maynard Evans High School
Some College (No Degree) - Nursing
Florida Agricultural And Mechanical University
Similar Profiles
Lisa Olivia GrenviczLisa Olivia Grenvicz
Private Client Banker at JP Morgan Chase & Company (Chase Bank)Private Client Banker at JP Morgan Chase & Company (Chase Bank)
Taylor SimsTaylor Sims
Client Services Specialist & Associate Banker at JP Morgan Chase & Chase BankClient Services Specialist & Associate Banker at JP Morgan Chase & Chase Bank
Miranda GuerreroMiranda Guerrero
Associate Banker Market Expansion at Jp Morgan Chase ChaseAssociate Banker Market Expansion at Jp Morgan Chase Chase
Soumita BoseSoumita Bose
Software Engineer 3 at JP Morgan ChaseSoftware Engineer 3 at JP Morgan Chase
Emmanuel JohnsonEmmanuel Johnson
Cashier/Customer Service/Certified Trainer at Chipotle Mexican GrillCashier/Customer Service/Certified Trainer at Chipotle Mexican Grill