Shatiya Starr Dorsey
Columbia,SC
Summary
Esthetician with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations.
Overview
19
19
years of professional experience
Work History
Esthetician
Self Employed
Columbia, SC
06.2020 - Current
- Communicated effectively with other members of the spa team regarding client concerns.
- Greeted clients upon arrival to spa and provided information about services offered.
- Tested products on clients to determine best results and provide product recommendations.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Ensured compliance with state regulations related to sanitation and health standards.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
Frameshop Assiocate
Hobby Lobby
Columbia, SC
02.2012 - 03.2020
- Processed payments using point-of-sale systems.
- Trained new associates on store operations, policies, and procedures.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Assisted customers with selecting items and answering questions about products.
- Helped customers locate items within the store using the inventory system.
- Handled incoming calls from customers regarding orders or other inquiries.
- Organized backroom areas to maintain a clean and organized work environment.
- Provided customer service support for inquiries, complaints, and returns.
- Built relationships with customers by providing friendly customer service.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
Cashier Team Lead
Rush's Fast Food
Columbia, SC
04.2005 - 05.2012
- Supported other teams when necessary, such as stocking shelves or bagging orders.
- Trained new cashiers on proper use of registers and store policies.
- Maintained cleanliness of work area throughout shift.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Greeted customers and provided friendly customer service.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Operated cash registers, credit card machines and other related equipment accurately.
- Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.
- Inspected orders to make sure they were accurate before handing them to customers.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Accurately made change for cash transactions.
- Took orders, prepared foods and processed payments in full-service establishment.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
Education
Esthetician License - Esthetics
Kenneth Shuler School of Cosmetology
Columbia, SC11-2018
High School Diploma -
Ridge View High School
Columbia, SC06-2007
Skills
- Customized skincare plans
- High-frequency machine use
- Skincare product knowledge
- Ultrasonic skin scrubber
- Makeup Application Techniques
- Extractions and pore cleansing
- Client consultation abilities
- Eyebrow shaping and tinting
- Waxing
- Chemical facial peels
- Dermalogica
- Outstanding client care
- Infection Control
- Microdermabrasion treatments
- Sanitation and sterilization
- Excellent team player
- Scheduling
- Superior attention to detail
Timeline
Esthetician
Self Employed
06.2020 - Current
Frameshop Assiocate
Hobby Lobby
02.2012 - 03.2020
Cashier Team Lead
Rush's Fast Food
04.2005 - 05.2012
Esthetician License - Esthetics
Kenneth Shuler School of Cosmetology
High School Diploma -
Ridge View High School