Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Social Networks - Other
About Me - Management Experience
Social Networks - Other
background-images

Shatocka Meely

Port St. Lucie,US

Summary

Dedicated to ensuring customer satisfaction through exceptional service and unmatched support. Excel in utilizing customer service best practices and exploring various solutions to effectively address customer needs. Known for delivering high-quality results with innovative design solutions and a collaborative approach. Reliable and adaptable to evolving project requirements. Expertise lies in visual communication and layout design, valued for keen aesthetic sense and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Owner Driver

Ezi Ridez Transportation LLC
06.2024 - Current
  • Transported clients to their destinations safely and efficiently utilizing navigation tools to plan routes.
  • Managed time by arriving at required locations on time and safely
  • Trained and motivated employees to perform daily business functions.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Followed all relevant traffic laws and safety regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Handled logistics for drivers
  • Set up bookings for all ride request
  • Payroll
  • Driver
  • Provided excellent customer service by answering client concerns
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Implemented social media marketing strategies using graphic designs, to increase brand awareness and attract new customers.

Driver

Uber
07.2023 - Current
  • Safely and reliably transported passengers from one location to another using their personal vehicle
  • Utilized navigating routes efficiently, maintaining a clean and safe vehicle, and providing excellent customer service.
  • Followed all relevant traffic laws and safety regulations.
  • Provided great customer service giving a comfortable and positive experience for passengers, including being courteous, accommodating requests, and addressing any concerns.
  • Efficiently managed time to pick up passengers on time and complete trips within the allotted time.
  • Effectively communicated with passengers and using the Uber app to manage bookings.
  • Handled unexpected situations or delays professionally and efficiently.

Graphic Designer Photographer

Uniq' Designs Freelance
04.2016 - 05.2025
  • Answered and assisted client questions and concerns.
  • Design visual concepts using graphic design tools including design software.
  • Create original designs, complete task in a timely manner, set goals for deadlines, monitored productivity, organize workflow, used colors, fonts, photographs, layouts and other design elements to communicate creative concepts and ideas.
  • Illustrate ideas by designing rough layout of art, create and employ type, images, animations, and other design elements to help communicate ideas, advertisements, products, and interfaces.
  • Developed and provided marketing ideas for clients with logos, flyers, business cards, social media, coffee mugs, brochures, signs, video editing, advertisements, bookmarks, digitize art, t-shirts, and other material.
  • Personalize and translated client strategies to life, using photography, editing photos using Photoshop, Illustrator, Adobe Draw, InDesigns, Adobe Premier, Lightroom, used Mailchimp, HubSpot, Google Suite for marketing products.
  • Manage 3 or more projects daily per client to meet 24-72 hour deadline.
  • Created page design layout for client website, support website designer.
  • Oversee daily production, generate letters, developed and built relationships with clients, demonstrate an exceptional standard of quality service.
  • Researched industry trends to stay current on best practices in graphic design.
  • Enhanced brand visibility by designing innovative marketing materials.

Social Media Moderator

TELEPERFOMANCE USA
08.2023 - 06.2024
  • Able to moderate traumatic, sensitive and potentially offensive content on the Google accounts videos that's placed online to make sure all user-generated content (UGC) on your platform is free of scams and illegal content and is not harmful to meet the company standards and guidelines.
  • Tag videos to prevent violations to the platform.
  • Participate in frequent continuous refresher training to always implement correct policies.
  • Comply with the performance indicators or parameters defined by the specific client s operation.
  • Review, classify and or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client.
  • Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality.
  • Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.
  • Comply with all the orders, instructions, procedures related and complementary to the role.

Training Advisor

Morgan Morgan
07.2022 - 08.2023
  • Answered and assist new hires on training.
  • Screen clients accurately through consultations by means of probing and gathering details.
  • Instructed new hires procedures and processes.
  • Assisted new hires with on hand training.
  • QA trainee.
  • Mentored new hires, resulting in stronger staff development and increased productivity screening cases to a converted case during nesting.
  • Assist other agents.
  • Monitored new hires with what's needed for completion of .
  • Oversaw activities for new hires.
  • Coached and guided new hires with what they needed for quality, and how to convert cases.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Answer and assist clients questions.
  • Screen client accurately through consultations by means of probing and gathering details.
  • Advise clients case status.
  • Connect clients through transfers to the appropriate department.
  • Costumer support.

Personal Injury Case Consultant

Morgan Morgan
01.2022 - 08.2023
  • Answer and assist clients questions.
  • Screen clients accurately through consultations by means of probing and gathering details.
  • Advise clients case status.
  • Connect clients through transfers to the appropriate departments.
  • Educate and guide clients with what's needed for completion of screening to a converted case.
  • Costumer support.

LIVR Intake Specialist

Morgan Morgan
01.2021 - 08.2021
  • Answer and assist clients questions.
  • Connect clients through transfers to the appropriate departments.
  • Advise clients case status.
  • Provided assurance statements with branding.
  • Educate and guide clients with what's needed for completion of screening before transferring.

Administrative Assistant Graphic Designer

Berkshire Hathway Home Services
10.2020 - 06.2021
  • Designed flyers, marketing material.
  • Oversaw all marketing materials.
  • Translated owner idea into digitized art, created ideas with Photoshop, Adobe Draw, Publisher, Excel, Outlook, Word, and In Designs, designed rough drafts of art.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed proposals for clientele.
  • Answered phones,
  • set up showing times with instructions.
  • Maintained inventory of office supplies and placed orders.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted agents by printing documents, filed documents, created folders for new clients, completed workflow task, created newsletters, email blast, holiday blast, created contact list, directed incoming guest, distributed mail and other documents, uploaded documents on share drive system.
  • Created new listings and open house ads, scanned and saved documents, data entry required.

Customer Service, Smead, Trainer Assistant

Asurion
10.2016 - 03.2019
  • Answer escalated inbound calls assisting customers with technical problems.
  • Completed troubleshooting techniques by resolving hardware and software OS problems.
  • Advised customers of account status.
  • Trained new hires as a team lead on their responsibilities processes and updated procedures.
  • Strategies, trained agents on Appy, Crt, QA, and Transfer Rate, improved team scores.
  • Provided teaching material to facilitate successful transition of employment.
  • Trained and oversaw new hires on skills, empathy, behavioral interactions.
  • Supported new agents, supported and assist other supervisor, side by sides, set business goals.
  • Prepared reports to agents and upper management, led team meetings, support other teams and implemented training plans, and provided constructive feedback while monitoring agents progress.
  • Provided weekly reports to increase success rate on training.
  • Prepared and distributed management reports.
  • Coached employees in correcting performance issues opportunities.

Education

Bachelors Degree - Graphic Designs

The Art Institute OF Pittsburgh
01.2010

Associate Degree - Performing Arts Paralegal

Indian River State College
01.2000

Skills

  • Microsoft Word
  • Microsoft Excel
  • CAD
  • Adobe Illustrator
  • Adobe Photoshop
  • Adobe Photoshop Lightroom
  • Adobe Premiere Pro
  • Advertising
  • Editing
  • Teaching
  • Graphic design
  • Computer Fonts
  • Brochure Design
  • Microsoft Outlook
  • Customer Service
  • Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Owner Driver

Ezi Ridez Transportation LLC
06.2024 - Current

Social Media Moderator

TELEPERFOMANCE USA
08.2023 - 06.2024

Driver

Uber
07.2023 - Current

Training Advisor

Morgan Morgan
07.2022 - 08.2023

Personal Injury Case Consultant

Morgan Morgan
01.2022 - 08.2023

LIVR Intake Specialist

Morgan Morgan
01.2021 - 08.2021

Administrative Assistant Graphic Designer

Berkshire Hathway Home Services
10.2020 - 06.2021

Customer Service, Smead, Trainer Assistant

Asurion
10.2016 - 03.2019

Graphic Designer Photographer

Uniq' Designs Freelance
04.2016 - 05.2025

Associate Degree - Performing Arts Paralegal

Indian River State College

Bachelors Degree - Graphic Designs

The Art Institute OF Pittsburgh

Social Networks - Other

Portfolio

https://www.dropbox.com/sh/zvkprjvmki0hfm3/AAATevcLIS_LQqKPcQZWLisIa?dl=0

Transportation Website

www.ezirideztrans.com

Social Media

www.linkedin.com/in/shatockameely/

www.facebook.com/shatockameely/

www.facebook.com/eziridez/

www.facebook.com/profile.php?id=61561157282414

About Me - Management Experience

1 year

Social Networks - Other

https://www.dropbox.com/sh/zvkprjvmki0hfm3/AAATevcLIS_LQqKPcQZWLisIa?dl=0

Similar Profiles

CREATE PROFILE