Summary
Overview
Work History
Education
Skills
Timeline

Shatondria Lee

Louisville,United States

Summary

Dedicated healthcare administration graduate with a strong academic foundation and a passion for optimizing healthcare processes. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to apply organizational and communication skills to contribute positively in a healthcare administrative role.

Overview

8
8
years of professional experience

Work History

Business Analyst

Commonwealth of Kentucky, TEKsystems
03.2023 - Current
  • PHE Unwinding Project for the Commonwealth of Kentucky
  • Group Lead over 5 business analysts
  • Independently researched and navigated renewal documents and databases to accurately process Medicaid/Medicare cases, ensuring compliance and adherence to established guidelines
  • Identified discrepancies, errors, or missing information
  • Utilized multiple computer applications simultaneously
  • Accessed virtual tools including Teams, Outlook email, and similar applications to effectively collaborate, communicate, and stay connected with colleagues and TL/PM

Payroll Helpdesk

Modis
06.2022 - 10.2022
  • Performed data entry tasks using Excel to update pay rate changes along with retroactive payments, implemented VLOOKUP, and completed rate change reports daily to maintain updated pay changes as needed
  • Used ticketing system to respond to employee/client needs such as login complications, password resets, payroll inquires, and client updates/requests. Handled 30-40 tickets per day
  • Verified timekeeping records and handled any discrepancies with employees
  • Streamlined payroll processing by implementing efficient data entry and verification techniques

Customer Service Representative

Spectrum
05.2017 - 03.2022
  • Diagnosed customer concerns with service and products
  • Analyze systems, resources, and work jointly with team members to effectively troubleshoot and provide best resolution based on customer issue
  • Knowledge of products to educate customers on equipment and services
  • Document each customer interaction to implement efficient processes
  • Promoted to Chat Representative and handled billing, internet, phone and video concerns
  • Multitasked by providing support and troubleshooting double chats, as a Chat Representative

Bartender

Firebirds Wood Fired Grill
04.2016 - 05.2017


  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Helped management plan and serve bar menu exceeding customer expectations.

Education

Bachelor of Science - BS - Health/Health Care Administration/Management

American InterContinental University, Online
01.2021

Skills

  • Data Analysis
    Healthcare Compliance
    Risk Assessment
    Computer Navigation
    Adept Problem-Solving
    Exceptional Attention to Detail
    Outstanding Support Experience
    Innovative Thinking
    Independent Decision Making
    Teamwork Attitude
    Effective Written/Verbal Communication
    Empathy and Risk Evaluation

Timeline

Business Analyst - Commonwealth of Kentucky, TEKsystems
03.2023 - Current
Payroll Helpdesk - Modis
06.2022 - 10.2022
Customer Service Representative - Spectrum
05.2017 - 03.2022
Bartender - Firebirds Wood Fired Grill
04.2016 - 05.2017
American InterContinental University - Bachelor of Science - BS, Health/Health Care Administration/Management

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Shatondria Lee