Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shatonna Glover

Brooklyn,NY

Summary

Customer-Focused Professional with strong work ethic and leadership capabilities. Demonstrated ability to learn swiftly and pursue self-improvement while embracing challenges. Committed to contributing to organizational growth and success.

Overview

1
1
year of post-secondary education
21
21
years of professional experience

Work History

Mate (Assistant Store Manager)

Trader Joe's
Brooklyn, NY
02.2018 - Current
  • Assisted customers in locating products and resolving inquiries to enhance shopping experience.
  • Maintained clean and organized store environment to support customer satisfaction.
  • Distributed duties among crew members to optimize workflow and improve operational efficiency.

Write schedules and daily logs.

Audit cash reports and reconcile the safe.

Stock shelves with merchandise following company guidelines.

Asset Control Manager

BJ’s Wholesale club
Brooklyn, USA
01.2016 - 02.2018
  • Oversaw asset control and inventory control supervisors
  • Managed asset control and inventory control supervisors to ensure compliance and accuracy
  • Managed sales floor operations to enhance customer experience
  • Controlled sales floor and front line
  • Processed paperwork for receiving and ap department
  • Directed cash office and handled damaged and defective returns to streamline processing and accountability

Receiving Inventory Control Manager

BJ’s Wholesale club
Brooklyn, USA
09.2014 - 01.2016
  • Coordinated backroom activities to optimize workflow
  • Ensured accurate and efficient entry of all inventory
  • Processed paperwork in a timely basis
  • Received all merchandise systematically in the building
  • Handled damaged and defective items to maintain inventory quality
  • Processed paperwork on a timely basis
  • Created inventory control processes that minimized discrepancies
  • Managed inventory levels to ensure product availability for members.
  • Coordinated with suppliers to maintain accurate stock records.
  • Developed inventory control processes to reduce discrepancies.
  • Trained team members on inventory management systems and procedures.
  • Oversaw regular audits to ensure compliance with company standards.

Receiving Clerical

BJ’s Wholesale club
Brooklyn, USA
05.2014 - 09.2014
  • Processed and filed all paperwork for merchandise received
  • Processed and filed paperwork for merchandise received, ensuring accuracy and compliance with procedures.
  • Maintained accurate records of inventory supplies.
  • Kept management informed of daily processes and potential issues
  • Executed day-to-day duties with precision, supporting overall operational effectiveness.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Delivery Manager

Lowes
Brooklyn, USA
01.2006 - 10.2013
  • Guided customers in product selections to enhance satisfaction
  • Facilitated connections with service representatives for credit card account openings
  • Executed special orders with diligence to ensure timely fulfillment
  • Executed data entry to maintain up-to-date information
  • Data entry

Education

N/A - Finance

Trident Technical College
Charleston, SC
08.2000 - 01.2002

Middleton High School
Charleston, SC

Skills

  • Inventory management
  • Stock management
  • Inventory auditing
  • Cash reconciliation
  • Cash handling
  • Sales floor management
  • Asset management
  • Customer service

Timeline

Mate (Assistant Store Manager)

Trader Joe's
02.2018 - Current

Asset Control Manager

BJ’s Wholesale club
01.2016 - 02.2018

Receiving Inventory Control Manager

BJ’s Wholesale club
09.2014 - 01.2016

Receiving Clerical

BJ’s Wholesale club
05.2014 - 09.2014

Delivery Manager

Lowes
01.2006 - 10.2013

N/A - Finance

Trident Technical College
08.2000 - 01.2002

Middleton High School
Shatonna Glover