Summary
Overview
Work History
Education
Skills
Timeline
Generic
ShaTora Jones

ShaTora Jones

Memphis,TN

Summary

Analytical Claims Manager managing internal functions of teams, promoting high levels of quality production and overseeing specialized operational functions. Constructed concurrent objectives to promote efficiency and influence positive outcomes. Dedicated to team success while solving problems with minimal oversight.

Seasoned Financial Management professional with proven expertise in accounting processes, systems oversight and compliance reporting. Knowledgeable about AP/AR, contract administration, budgeting and all other aspects of successful financial operations. Talented team builder and supervisor with expertise to develop and maintain consistent, accurate and legal accounting structures.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Claims Supervisor WFH

Advanced Call Center Technologies LLC
Memphis, TN
02.2020 - 10.2023
  • Managed a team of 10 Claims Representatives to ensure accuracy and timely completion of all claims processing activities.
  • Provided guidance, assistance and training to new staff on the proper procedures for handling customer inquiries and complaints.
  • Developed departmental policies and procedures for processing claims according to applicable laws and regulations.
  • Monitored and tracked performance metrics such as turnaround times, resolution rates, denial rates. for the Claims Department

Technical Support Specialist WFH

Insight Global
Memphis, TN
06.2016 - 10.2020
  • Provided comprehensive technical support to customers via telephone, email and chat.
  • Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
  • Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.

Customer Service Specialist

Talent Force Staffing
Memphis, TN
08.2011 - 12.2016
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Responded to customer emails with accurate product and service information.
  • Performed data entry of customer orders into the company's order management system.
  • Generated reports on customer feedback, trends, and other metrics for management review.
  • Maintained a high level of professionalism while interacting with customers via phone or email.

Education

Some College (No Degree) - Accounting And Computer Science

Southwest Community College
Memphis, TN

Skills

  • Quality Assurance
  • Expense Control
  • Planning and Organization
  • Performance Monitoring
  • Team Motivation
  • Liability Management
  • Decision-Making
  • Team Building Leadership
  • Data Analysis
  • Customer Service
  • Staff Recruitment and Hiring
  • Proactive and Focused
  • Willing to Learn

Timeline

Claims Supervisor WFH

Advanced Call Center Technologies LLC
02.2020 - 10.2023

Technical Support Specialist WFH

Insight Global
06.2016 - 10.2020

Customer Service Specialist

Talent Force Staffing
08.2011 - 12.2016

Some College (No Degree) - Accounting And Computer Science

Southwest Community College
ShaTora Jones