Shatori Mathews

• The daily processing of claimant appointment packets to include all printing, stuffing, and shipping
• Processing of sending out paperwork to each veteran for appointments scheduled via email, FedEx, USPS,
• Carefully inspects each Veteran name and address to ensure accuracy and consistency with system information
• HIPAA regulations by maintaining confidentiality of records and personal information

• Sorted incoming mail for delivery to the appropriate departments or individuals.
• Assisted in loading and unloading trucks with mail, packages, and other materials.

• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Completed data entry tasks with accuracy and efficiency.
• Sorted documents and maintained organized filing process.

GREET CUSTOMERS WITH EXCELLENT CUSTOMER SERVICES

DOCUMENTS CONTROL /FAX

• Send emails to patients
• Outbound calling