Shatoria Hardwell
Mckinney,TX
Summary
Dedicated professional with experience in customer service, adept in benefits administration and conflict resolution. Proven ability to educate participants on health options while maintaining confidentiality. Skilled in documentation and reporting, with a strong focus on customer satisfaction and problem-solving. Committed to fostering positive relationships and ensuring compliance with policies.
Overview
5
5
years of professional experience
Work History
Crew Member
Wendys Restaurant
05.2024 - 05.2025
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
Benefits Assistant Representative
GuideIT
08.2022 - 02.2025
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Collected, arranged, and input information into database system.
Social Media Reviewer
Genpact
11.2021 - 07.2022
- Flagged post and stories posted on social media, using company policies and media standards
- Informed local emergency response teams in situations where needed
- Meet company handle times and month;y goals
Residential Counselor
DESC
08.2020 - 10.2021
- Interact with residents in the general milieu and common areas
- Maintain safety and security by monitoring all general access areas and enforcing project rules
- Respond to resident complaints
- Intervene in crises, respond to emergencies, and initate action as required, including contact with emergency response systems.
- Assist clinical staff in the coordination of services to residents, contact residents outside service providers as necessary
Education
Associate of Science - Human And Social Services
Bryant And Stratton College
Getzville, NY02-2026
Skills
- Cooking
- Cash handling
- Workplace safety
- Microsoft office
- Confidentiality
- Benefits administration
- Relationship building
- Written and oral communication
- Documentation and reporting
- Substance abuse disorders
- Trauma-informed counseling
- Residential treatment programs
- Patient education
- HIPAA protocols
- Conflict resolution
- Call answering and routing
- Problem-solving abilities
- Policy enforcement
Timeline
Crew Member
Wendys Restaurant
05.2024 - 05.2025
Benefits Assistant Representative
GuideIT
08.2022 - 02.2025
Social Media Reviewer
Genpact
11.2021 - 07.2022
Residential Counselor
DESC
08.2020 - 10.2021
Associate of Science - Human And Social Services
Bryant And Stratton College
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