Summary
Overview
Work History
Education
Skills
Timeline
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Shatoria Ravnell

Harrisburg,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Inspection Specialist

Carvana
06.2023 - Current
  • Reduced equipment downtime by conducting thorough preventative maintenance checks on a regular basis.
  • Ensured compliance with industry standards through meticulous attention to detail during inspections.
  • Played a pivotal role in passing regulatory audits through rigorous preparation efforts and thorough documentation practices.
  • Improved safety protocols by identifying potential hazards during inspections and recommending corrective actions.
  • Collaborated with cross-functional teams to address quality issues and implement solutions for improved product performance.
  • Enhanced inspection accuracy by implementing advanced inspection techniques and procedures.
  • Examined products for imperfections and defects.

Merchandise Coordinator

Gabriel Brothers
01.2021 - 06.2022
  • Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Trained new team members on company policies, procedures, and merchandising best practices.
  • Educated employees on new merchandise during seasonal workshops.
  • Collaborated with store managers to optimize product placement and enhance customer experience.
  • Initiated store layout changes based on consumer shopping patterns, resulting in improved navigation for shoppers and increased sales per square foot.
  • Increased sales by effectively coordinating merchandise displays and promotional materials.
  • Enhanced visual merchandising strategies with creative floor plans and eye-catching displays.

Sales Consultant

Concentrix
06.2019 - 12.2021
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Garden Center Associate

Home Depot
02.2017 - 05.2019
  • Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
  • Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
  • Supported successful store operations by maintaining clean, safe, and well-organized work environments.
  • Enhanced customer satisfaction by providing knowledgeable assistance in plant selection and care.
  • Promoted sustainable gardening practices among customers by recommending eco-friendly products.
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Associate of Arts - Cosmetology

Rowan-Cabarrus Community College
Salisbury, NC
03-2021

High School Diploma -

Hopewell
Huntersville
03-2016

Skills

  • Shipment processing
  • Stock management
  • Inventory management
  • Product pricing
  • Retail display setup
  • Stockroom organization
  • Customer service
  • Team leadership
  • Coaching and mentoring
  • Account management
  • Microsoft (excel,access,word ,360, teams )
  • Time managment
  • POS

Timeline

Inspection Specialist

Carvana
06.2023 - Current

Merchandise Coordinator

Gabriel Brothers
01.2021 - 06.2022

Sales Consultant

Concentrix
06.2019 - 12.2021

Garden Center Associate

Home Depot
02.2017 - 05.2019

Associate of Arts - Cosmetology

Rowan-Cabarrus Community College

High School Diploma -

Hopewell

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Shatoria Ravnell