Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shatoria Sanders

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Catering Cashier

Jason's Deli
04.2023 - Current
  • Assisted a large volume of customers with catering orders
  • Oversaw catering orders to verify accuracy and completeness.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Prepared and organized a large volume of catering orders for delivery drivers to ensure all orders were delivered on time
  • Provided friendly, courteous service to create memorable moments for guests.
  • Managed delivery drivers' task and delivers to enhance customer experience
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Handled currency and credit transactions quickly and accurately.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared all food orders within a 2-3-minute time frame.
  • Maintained high standards of customer service during high-volume, fast-paced operations.

Paralegal

Law Office Of William Yarborough
01.2021 - 12.2021
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.
  • Prepared legal briefs, motions, and pleadings.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Researched statutes, decisions, legal articles, and codes.
  • Collaborated with attorneys to develop strategies for each case.
  • Wrote and filed pleadings with state and federal court on schedule to maximize case success.

Paralegal

Law Office Of James Stone Craven
02.2020 - 12.2020
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Prepared legal briefs, motions, and pleadings.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Contacted witnesses to testify under oath at court hearings.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Conferred with clients and other involved parties to gather and track case information.

Legal Assistant Intern

Lauren Taylor Law
06.2018 - 09.2018
  • Scanned, converted, and organized records into electronic format with consistent naming convention.
  • Sorted legal documents, filing and case materials in clear, orderly systems.
  • Performed legal and general research, drafting memoranda, and correspondence.
  • Organized legal filing system to maximize efficiency.
  • Interpreted and relayed legal information in clear format for clients.
  • Interviewed and communicated with clients via phone or email.
  • Reviewed legal information and proofed documentation for errors.
  • Filed legal documents promptly and accurately with local courts.

Cashier

Walmart
06.2015 - 06.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Checked personal identifications during alcohol and tobacco sales.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Shipping and Receiving Associate

Syncreon Automotive
04.2015 - 11.2015
  • Boxed, labeled, and transported items to support assembly operations.
  • Packaged and labeled products using automated equipment.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Prioritized tasks to meet personal and team production targets.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Performed basic maintenance of production equipment to prevent downtime.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.

Quality Inspector

Lumbee Enterprises Inc.
03.2014 - 04.2015
  • Inspected a variety of BMW car parts with accuracy, reporting problems or defects quickly.
  • Identified and helped resolve non-conforming product issues.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Recorded defects and coordinated issue resolution with development team and functional leads.
  • Identified defects during cyclical checks.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.

Customer Service Representative

Sitel
11.2012 - 01.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Education

Associate of Science - Paralegal

Greenville Technical College
Greenville, SC
12.2017

Skills

  • Staff Training
  • Guest Services
  • Exceptional Customer Service
  • Billing and Payment Processing
  • Court Document Filing
  • Motion Preparation
  • Drafting Correspondence
  • Case File Preparation
  • Legal Research
  • Trial Proceedings
  • Critical Thinking
  • Monitoring Line Supplies

Accomplishments

  • Licensed Realtor since October 2022
  • Phi Theta Kappa Member since 2015 (National Honors Society)

Timeline

Catering Cashier

Jason's Deli
04.2023 - Current

Paralegal

Law Office Of William Yarborough
01.2021 - 12.2021

Paralegal

Law Office Of James Stone Craven
02.2020 - 12.2020

Legal Assistant Intern

Lauren Taylor Law
06.2018 - 09.2018

Cashier

Walmart
06.2015 - 06.2016

Shipping and Receiving Associate

Syncreon Automotive
04.2015 - 11.2015

Quality Inspector

Lumbee Enterprises Inc.
03.2014 - 04.2015

Customer Service Representative

Sitel
11.2012 - 01.2014

Associate of Science - Paralegal

Greenville Technical College

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Shatoria Sanders