Shatorie Streater
Winston-Salem,NC
Summary
Experienced customer service supervisor with a strong background in team supervision, service documentation, and customer relationship management. Skilled in training staff, handling escalated issues, and enforcing policies to support consistent service quality. Brings clear communication, calm conflict resolution, and a focus on positive customer outcomes.
Overview
6
6
years of professional experience
Work History
SCS Customer Service Supervisor
Spectrum Community Solutions
Greensboro, North Carolina
12.2020 - Current
- Supervised customer service team supporting community residents and property managers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Resolved escalated service issues through phone, email, and account review.
- Coached staff on clear communication, conflict handling, and professional service.
- Trained agents on Spectrum Community Solutions policies, calls, and documentation standards.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA05-2019
Skills
- Call center management
- Customer relationship management
- Escalation handling
- Team supervision
- Service metrics
- Policy enforcement
- Service documentation
Timeline
SCS Customer Service Supervisor
Spectrum Community Solutions
12.2020 - Current
Bachelor of Science - Interdisciplinary Studies
Liberty University