Summary
Overview
Work History
Education
Skills
Timeline
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Shatorra Evans

Brown Deer,WI

Summary

Resourceful and experienced worker offering expertise in research, analysis and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

HealthCare Recovery Investigator

Optum
02.2017 - Current
  • Manage a high volume of new referrals daily while following internal and external policies, laws and regulations
  • Research and analyze health information to process claims
  • Review various claim systems to locate insurance coverage for members
  • Assist with set up and development for specialized projects
  • Provide training and job-shadowing for new employees in person and via Microsoft Teams
  • Initiate telephone calls to members, providers and insurance companies to coordinate data for recovery from personal injury accidents
  • Apart of File Setup Guide Committee which provides enhancements to a host of systems.

Billing Specialist

Transformation Counseling Services
08.2019 - 10.2022
  • Managed and tracked all incoming payments using various software programs
  • Produced and mailed monthly invoices to clients and assisted with related requests for information and clarification
  • Researched and resolved billing discrepancies with clients and third party organizations to enable accurate billing.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for services rendered.
  • Maintained accurate records of billing transactions,payments received and outstanding balances

Human Resources Administrative Assistant

Lavell's Transport
06.2018 - 02.2020
  • Delivered consistent administrative assistance to the HR department, including schedule management, meeting coordination and document preparation
  • Maintained and scheduled complex calendars
  • Ensured adherence to labor laws and regulations
  • Answered and redirected incoming phone calls for office
  • Collaborated with management to resolve any discrepancies related to payroll and attendance
  • Managed employee time and attendance records, ensuring accuracy and compliance with company policies
  • Conducted audits to verify accuracy of time and attendance data

Administrative Assistant

Hope Christian School
01.2015 - 05.2016
  • Facilitated effective communication between administration and staff by promptly addressing concerns or inquiries via email or phone calls.
  • Managed record-keeping of student attendance, grades, etc
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Maintained confidentiality of sensitive information

Education

Bachelor of Business Administration -

University of Wisconsin
Milwaukee, WI
05.2016

Skills

  • Research abilities
  • Administrative Skills
  • Conflict Management
  • Maintaining files
  • Human Resources Support
  • Payroll Processing
  • Confidentiality and Privacy Practices
  • Proficiency in Microsoft Office

Timeline

Billing Specialist

Transformation Counseling Services
08.2019 - 10.2022

Human Resources Administrative Assistant

Lavell's Transport
06.2018 - 02.2020

HealthCare Recovery Investigator

Optum
02.2017 - Current

Administrative Assistant

Hope Christian School
01.2015 - 05.2016

Bachelor of Business Administration -

University of Wisconsin

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Shatorra Evans