Shatorra Watkins
Akron
Summary
Compassionate State Tested Nursing Assistant with extensive experience at Timberland Ridge, adept at monitoring vital signs and providing emotional support. Recognized for enhancing patient comfort and safety through effective communication and empathetic care, ensuring optimal treatment planning and fostering strong patient relationships. Dedicated to delivering high-quality, patient-focused care.
Overview
5
5
years of professional experience
Work History
State Tested Nursing Assistant
Inn at Appleridge
08.2024 - 11.2024
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
State Tested Nursing Assistant
Timberland Ridge
01.2024 - 01.2024
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
Customer Service Representative
Dial America
06.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Account Manager
InfoCision
07.2019 - 04.2020
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Education
No Degree - Medical Assistant
National Institute of Technology
Cuyahoga Falls, OH08-2001
High School Diploma -
Central-Hower High
Akron, OH06-2000
Skills
- Vital signs monitoring
- Patient care procedures
- Nutritional assessment
- Medical record documentation
- Transfer techniques
- Customer relationship management
- Conflict resolution
- Client needs assessment
- Emotional support
- Problem resolution
- Time management
- Effective communication
- Stress management
- Bathing assistance
- Patient care
- Basic life support
- Dressing assistance
- Compassionate care
- Privacy and confidentiality
- Patient assessments
- Feeding assistance
- Specimen collection
- Adaptive learning
- Ambulation assistance
- Medical records management
- Regulatory compliance
- File management
- Toileting assistance
- Range of motion exercises
- Alzheimer's and dementia care
- Reliable team player
- Direct patient care
- HIPAA compliance
- Recording vital signs
- Patient-focused care
- Collecting vital signs
- Compassionate
- Patient lifting
- Urinary catheter care
- Supporting personal needs
- Positioning patients
- Safety precautions
- Compassionate caregiver
- Adaptable
- Bedside manner
- Patient relationship building
- Electronic charting
- Blood glucose testing
- End-of-life care
- Documenting behaviors
- Responding to emergencies
- Medical terminology
- Healthcare ethics
- Colostomy care
- Geriatric care
- Maintaining privacy
- Companionship and emotional support
Timeline
State Tested Nursing Assistant
Inn at Appleridge
08.2024 - 11.2024
State Tested Nursing Assistant
Timberland Ridge
01.2024 - 01.2024
Customer Service Representative
Dial America
06.2023 - 09.2023
Customer Account Manager
InfoCision
07.2019 - 04.2020
No Degree - Medical Assistant
National Institute of Technology
High School Diploma -
Central-Hower High
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