Shatorre Thompson
Plantation,FL
Summary
Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle all claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate insurance brokers to gain details for processing claims.
Overview
10
10
years of professional experience
Work History
Claims Adjuster Remote
Optum
Lousiville, KY
10.2020 - 07.2022
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
Claims Analyst
Peoples Trust Company
Deerfield Beach, FL
08.2017 - 09.2020
- Maintained strict confidentiality with all personal data as per company guidelines.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Identified key areas not performing well and implemented effective, new processes.
- Prepared claims through careful research
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Customer Service Representative/Claims Representative
Team Focus Insurance Group
Sunrise, Florida
07.2012 - 04.2017
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Enter data information for Fnol claims
- Collect payments over the phone
- Taking ownership of each call, handling it until resolution is reached, which includes follow-up, to ensure action is complete.
- Processing endorsements, policy changes
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Administration - Office Administration
Everest University - Tampa
Tampa, FL01.2011
Skills
- Policy Investigations
- Claims Evaluations
- Personal, casualty and property loss
- Underwriting Knowledge
- Relationship development
- Conflict Resolution
- Call Documentation
- Efficient and Detail-Oriented
- Interpretation and Translation Services
Timeline
Claims Adjuster Remote
Optum
10.2020 - 07.2022
Claims Analyst
Peoples Trust Company
08.2017 - 09.2020
Customer Service Representative/Claims Representative
Team Focus Insurance Group
07.2012 - 04.2017
Associate of Administration - Office Administration
Everest University - Tampa