Shatovanie Stephens
Carrollton,GA
Summary
Proven to excel in fast-paced environments, I leveraged strong teamwork and adaptive problem-solving skills at The Westin Savannah Harbor Resort, enhancing customer satisfaction and operational efficiency. My background includes roles in housekeeping and banquet service, where I consistently delivered high-quality customer service and demonstrated exceptional time management.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Banquet Server
The Westin Savannah Harbor Resort
02.2014 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
Housekeeper
The Westin Savannah Harbor Resort
03.2012 - 02.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Delivery Driver
FedEx Ground
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Banquets Server
Kimpton Brice
04.2018 - 12.2020
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Answered guest questions about event plans and food service choices.
Education
HS Diploma -
Windsor Forest High School
Savannah, Ga05.2007
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Adaptive problem solving
- Clearing tables efficiently
- Punctual and reliable
- Flexible schedule
Certification
TIPs certified
Serve Safe certified
Timeline
Banquets Server
Kimpton Brice
04.2018 - 12.2020
Banquet Server
The Westin Savannah Harbor Resort
02.2014 - Current
Housekeeper
The Westin Savannah Harbor Resort
03.2012 - 02.2014
Delivery Driver
FedEx Ground
HS Diploma -
Windsor Forest High School
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