Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shatoya Buckner

Brooklyn,NY

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

9
9
years of professional experience

Work History

Case Manger

Hogar INC
03.2023 - Current
  • Provides case management to individuals to help them understand and overcome personal or social issues
  • Coordinate counseling and therapeutic services with other professionals such as doctors, nurses, psychiatrists, and social workers
  • Conduct consistent follow-up interviews with clients to decide if their needs are met
  • Maintain proper and prompt documentation, progress notes, and screening/assessment tools
  • Responsible for caseload updates, data collection, and submission of activities reports
  • Ensure that clients are housing ready
  • Prepare housing packages
  • Ensure that clients are keeping all outside appointments

Administrative Assistant

African American Planning Common INC
07.2021 - 07.2024
  • Provide administrative support to the Program Director and Director of Social Service
  • Prepare communications, such as memos, emails, invoices, reports, and other correspondence
  • Act as primary point of contact for the Program Director and respond to internal and external department requests
  • General administrative duties such as copying and transmitting documents using various media
  • Handle office petty cash funds as the custodian, with oversight from the Program Director
  • Assist the Program Director with tracking time and attendance of employees, as asked
  • Provide tam reminders to the Program Director of key deadlines/trainings/events
  • Assist the Program Director with the submission of employee program access to external departments, as asked
  • Organize and keep files and databases in a confidential manner
  • Coordinate and schedule meetings, conference calls, prepare agendas, reserve, and prepare meeting rooms/facilities
  • Screen phone calls, redirect calls, and take messages Rev June 2021
  • Attend staff meetings and supervisory sessions, take minutes for meetings as needed
  • Schedule all office equipment repairs, and servicing as needed
  • Ensure that fax and copy machines are in working condition
  • Receive invoices from contracted security and review for accuracy
  • Order, receive, track, store and distribute office supplies
  • Perform other tasks and assignments as request

Case Manager

Acacia Network
01.2017 - 01.2020
  • Participate in all CCBHC grant and clinic related trainings.
  • Utilize impact disparity statement and health indicators to drive treatment.
  • Provide services as per the scope of the CCBHC grant, including re-assessments, NOMS completion through SPARS.
  • Participate in integrated comprehensive person-centered and family centered family diagnostic and treatment planning, including risk assessment and crisis planning in accordance with clinic standards for OMH and as a Certified Behavioral Health Clinic (CCBHC)
  • Provide preliminary screenings, DSM diagnostic assessment and treatment plans and make appropriate recommendations and referrals and document in accordance with regulatory agencies and policy and procedures.
  • Work closely with clients to reach an agreement on a formal person and family- centered treatment plan that address mental health co-morbidity treatment, including improving adherence to recommended treatment. Treatment plans should be strength-based and identify individual needs, goals, preferences, capacities, and desired outcomes.
  • Provision of services that are OMH and CCBHC compliant and in line with standards of care.
  • Maintain collaborative and compliant documentation that meets OMH and organizational expectations.
  • Submit required chart documentation adhering to OMH regulatory regulations, timeframes.
  • Provides ~25 hours of direct care services per week.
  • Conducts daily confirmation calls.
  • Actively participate on an interdisciplinary team.
  • Conduct regular collateral follow up with treatment partners as clinically indicated.
  • Complete all paperwork/screening requirements and statistical reporting to ensure program compliance with applicable intergovernmental oversight agencies.
  • Maintain accurate and complete up to date daily records as required.
  • Attend professional meetings, educational conferences, and workshops, in order to maintain and improve professional competence.
  • All other duties as assigned by the director and clinical supervisor.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Residential Aide

Children community services
01.2016 - 01.2018
  • Perform Daily room and bed inspections
  • Pack up and log items for AWOL residents
  • Escort client to appointments
  • Aid in the monitoring and development of resident's independent living skills
  • Check and track furniture
  • Perform nightly bed counts
  • Fill in for kitchen staff when necessary
  • Conflict resolution between residents
  • Cover operations desk when necessary
  • Answer phones when necessary
  • Help keep the cleanliness of the building
  • Monitor common areas to ensure proper usage

Education

Bachelors degree - HUMAN SERVICES

MCNY College

associate's degree - HUMAN SERVICES

MCNY College
01.2024

high school diploma -

Brooklyn premotor high school
01.2011

Skills

  • Team Building: Ability to work with staff to enhance their skills: ability to foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population
  • Organizational: The ability to assess work requests, creates order of priorities, and assigns work to staff and monitor its timely completion
  • Communication: Excellent oral, writing, and listening skills
  • Interpersonal: An ability to interface with clients as well as all levels of staff
  • Computer: Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel
  • Needs Assessment
  • Individualized counseling
  • Community Outreach
  • Records Management
  • Client Advocacy
  • Performance Tracking
  • Case Management
  • Care Coordination
  • Patient support
  • Family Education
  • Case Management Tracking
  • Referral Coordination
  • Utilization review
  • Case Needs Assessment
  • Social Work
  • Case Planning

Timeline

Case Manger

Hogar INC
03.2023 - Current

Administrative Assistant

African American Planning Common INC
07.2021 - 07.2024

Case Manager

Acacia Network
01.2017 - 01.2020

Residential Aide

Children community services
01.2016 - 01.2018

Bachelors degree - HUMAN SERVICES

MCNY College

associate's degree - HUMAN SERVICES

MCNY College

high school diploma -

Brooklyn premotor high school

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