Sha'Toya Caldwell
Wetumpka,AL
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
14
14
years of professional experience
Work History
Child and Adolescent Therapist
East Central Mental Health
06.2023 - Current
- Lead staff with performing functions and activities involving the linking of emergency services to clients in suicidal or homicidal crises.
- Applied psychotherapeutic techniques and interventions in delivery of services to individuals and families to treat diagnosed emotional and mental disorders.
- Maintained documentation of therapy services provided to each patient according to facility and professional standards, revising as necessary.
Administrative Assistant
Metro Christian Academy
01.2019 - 05.2023
- Set staff goals and interviews and makes recommendations for the selection of team leaders and employees.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Customer Service Associate
Publix
10.2010 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Family Services Supervisor
Elmore/Autauga Community Action Agency
08.2011 - 12.2018
- Identified development and training needs for family advocates and ensured that training is obtained, scheduled, and approved.
- Established a positive team culture, promoting open communication and collaboration among staff members.
- Communicated expectations of staff in clear, unambiguous, and concrete terms.
- Oversaw recruitment efforts, selecting highly qualified candidates who shared the organization''s mission and values.
- Participated in continuing professional training.
- Counseled employees on behavior, initiated disciplinary actions when needed.
Education
Master of Science - Social Work
Troy University
Montgomery, AL12.2021
Bachelor of Science - Psychology
Troy University
Montgomery, AL05.2018
Associate of Science - Early Childhood Care And Education
Trenholm State Community College
Montgomery, AL05.2011
High School Diploma -
Bullock County High School
Union Springs, AL05.2008
Skills
- Service planning
- Training facilitation
- Written and verbal communication
- Community Outreach
Timeline
Child and Adolescent Therapist
East Central Mental Health
06.2023 - Current
Administrative Assistant
Metro Christian Academy
01.2019 - 05.2023
Family Services Supervisor
Elmore/Autauga Community Action Agency
08.2011 - 12.2018
Customer Service Associate
Publix
10.2010 - 06.2020
Master of Science - Social Work
Troy University
Bachelor of Science - Psychology
Troy University
Associate of Science - Early Childhood Care And Education
Trenholm State Community College
High School Diploma -
Bullock County High School
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