Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHATOYA SMITH

Kingwood

Summary


Diligent Behavioral/Psychiatric Technician with comprehensive background in emergency medical care and hands-on patient support. Effectively managed fast-paced environments and contributed to timely and accurate delivery of critical services. Demonstrated strong skills in patient assessment and emergency procedures, enhancing team efficiency and patient outcomes.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Emergency Room Technician

HCA Houston Healthcare
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
  • Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Continuously monitored patients and reported changes to head nurses and physicians.

Psychiatric Technician

Texas Children Hospital
07.2023 - Current
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.

Registered Behavior Technician

Action Behavior Centers
03.2022 - 07.2023
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.

Teacher Assistant, Special Education

Inspire Learning Center
07.2022 - 11.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.

Mental Health Technician II/ Triage Intake

Orlando Health South Seminole
04.2021 - 10.2022
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Receives and processes incoming patients to psych department (Intake)
  • Answer, forward and conducts phone calls and faxes.
  • Responds to emails regarding incoming patients
  • Transport and delivers items and equipment throughout facility
  • Follow and ensure hospital safety policies and procedures
  • Maintains clean, safe, structural and organized unit

Substitute Teacher

Devereux Advanced Behavioral Health
08.2017 - 08.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Document behaviors for the day and earned points if student has completed assignments.
  • Prepare lesson plans.

Direct Care Professional-Supervisor (SMIT)/Volunteer Activities Coordinator

Devereux Advanced Behavioral Health
05.2017 - 08.2022
  • ehaviors.
  • Monitor and record behaviors.
  • Communicate with BCBA and nursing regarding safety/behavior plans.
  • Educate individuals on basic everyday routines that should applied daily such as hygiene, budgeting and cleaning.
  • Assist in classroom with assignments while in school.
  • Encourage positive behaviors.
  • Crisis intervention and prevention.
  • Supervise visitations.
  • Transport and monitor clients during medical appointments.
  • Conduct phone calls for clients and report any issues.
  • Assist with discharges such as transporting to other facilities, exchanges at airports and work with social workers to ensure an easy transition with client.
  • Attend all training classes and meetings.
  • Aware and knowledgeable of all safety programs and protocols related to clients.
  • Supervise clients on off campus outings such as water parks, movies and skating rinks.
  • Document any changes of behaviors while off campus.
  • Educate clients necessary life skills on being in a public setting, money saving skills and dining etiquette.
  • Update outing check list and outing eligible clients list.
  • Responsible for outing money and receipts.
  • Create outings and events to encourage safe behaviors to be able to attend.

Mail Handler Assistant

United States Postal Service
11.2019 - 03.2022
  • Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
  • Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
  • Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
  • Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
  • Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.

Behavior Technician

Puzzle Box Academy
07.2018 - 03.2020
  • Works directly under the supervision of the Coordinator of Behavior and Mental Health and the Behavior Specialist.
  • The Behavior Technician will meet weekly with the behavior specialist to review student progress, data collection, and ethical issues.
  • Collecting data using a variety of objective measurements; including continuous and discontinuous measurement, permanent product recording, and updating graphs.
  • Conducting preference assessments, including stimulus preference assessments, social skills assessments, and assist with Functional Behavior Assessment procedures.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Completing documentation, including generating objective notes by describing what occurred during the school day.
  • Implement and promote positive behavior intervention supports throughout the District, including systems at individual school sites.
  • Collect various data in accordance with students' IEPs, behavior support/intervention plans, and District procedures.
  • Maintain student contact logs, student behavior logs, and professional development logs.
  • Assist teachers and behavior and mental health team to create and adapt classroom tasks, materials, and curriculum to meet students' educational and behavioral needs.
  • Promote a safe learning environment through continuous supervision of assigned student(s) in classrooms, cafeteria, on school grounds, to/from home and school, on community outings.

Education

Associate of Arts -

Houston Community College
Houston, TX

Skills

  • Organizational skills
  • Crisis intervention
  • Retail sales
  • Teaching and classroom management
  • Effective time management
  • Dementia and Alzheimer's care
  • Active listening
  • American Sign Language
  • Behavioral health support
  • Meal preparation and dietary aide experience
  • Caregiving and medical office experience
  • Childcare and autism experience
  • Medication administration
  • Vital signs monitoring
  • Hospital experience
  • Medical records management
  • Medical scheduling with Epic
  • Intake assessment experience
  • Special education support
  • Laundry services management
  • Communication skills development
  • Microsoft Windows Server administration
  • Help desk support and Active Directory management
  • Data collection and analysis
  • Applied behavior analysis techniques
  • Case management strategies

Certification

  • First Aid CPR AED, 06/17-Present
  • BLS Certification, 04/22- Present
  • CPI, 04/22- Present


Timeline

Psychiatric Technician

Texas Children Hospital
07.2023 - Current

Teacher Assistant, Special Education

Inspire Learning Center
07.2022 - 11.2022

Registered Behavior Technician

Action Behavior Centers
03.2022 - 07.2023

Mental Health Technician II/ Triage Intake

Orlando Health South Seminole
04.2021 - 10.2022

Mail Handler Assistant

United States Postal Service
11.2019 - 03.2022

Behavior Technician

Puzzle Box Academy
07.2018 - 03.2020

Substitute Teacher

Devereux Advanced Behavioral Health
08.2017 - 08.2022

Direct Care Professional-Supervisor (SMIT)/Volunteer Activities Coordinator

Devereux Advanced Behavioral Health
05.2017 - 08.2022

Emergency Room Technician

HCA Houston Healthcare

Associate of Arts -

Houston Community College

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