Shatoya Taylor
Quarryville,PA
Summary
Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.
A responsive team leader with a strong motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Dedicated and hardworking supervisor successful at leading and motivating retail workers to provide exceptional service every time Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
29
29
years of professional experience
Work History
Specialty Department Supervisor
Home Depot
Lancaster, PA
11.2022 - Current
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
- Provided coaching and mentoring support to team members.
- Maintained detailed records of employee attendance and leave requests.
- Analyzed data to identify areas of improvement within the department.
- Ensured compliance with all safety regulations across the department.
- Collaborated with other departments to coordinate activities and resolve issues.
- Established goals for each team member and monitored progress towards those objectives.
- Trained employees on new processes or procedures as needed.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Managed staff of 10 employees in the specialty department.
- Supervised daily operations of the specialty department, including ordering and stocking merchandise.
- Coordinated staff meetings to discuss sales goals, customer service standards, and new product offerings.
- Ensured that customer complaints were addressed promptly and effectively.
- Provided feedback to store management regarding employee performance issues.
- Assisted with recruiting, hiring, and orienting new personnel for the specialty department.
- Created schedules for employees to ensure proper coverage at all times.
- Conducted regular audits of stockroom items to ensure accuracy of inventory levels.
- Resolved conflicts between customers and staff members in a timely manner.
Chief Executive Officer
Touch of love cleaning services
Lancaster, PA
07.2017 - Current
- Developed strategic plans and objectives to ensure organizational growth and profitability.
- Created financial models to forecast future business performance and identify areas of improvement.
- Established policies, procedures, and protocols to improve operational efficiency.
- Evaluated current products and services in order to develop strategies for improvement.
- Analyzed market trends and competitor activities to inform product development decisions.
- Collaborated with marketing team to launch promotional campaigns that increased brand awareness.
- Monitored industry developments in order to stay competitive in the marketplace.
- Developed creative solutions for complex problems facing the organization.
Workflow Coordinator
Comcast
Lancaster , PA
04.2007 - 05.2017
- Developed and implemented workflow processes to ensure efficient operations.
- Monitored daily tasks to identify areas of improvement.
- Coordinated with cross-functional teams to develop workflows that optimized operational efficiency.
- Assisted in the development of project plans for new initiatives, including timelines and milestones.
- Assessed customer feedback data to determine potential workflow enhancements.
Financial Supervisor
Curtis and Associates
Brooklyn , NY
09.1995 - 08.2006
- Prepared financial statements, reports and presentations for senior management.
- Directed budgeting activities, including forecasting, cost containment initiatives and profitability analysis.
- Coordinated the preparation of year-end audit schedules for external auditors.
- Assisted in the development of annual operating budgets for multiple departments and divisions.
Administrator
Progressive Construction Services
New York, NY
11.1994 - 03.1995
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Coordinated meetings, conferences, travel arrangements.
- Provided general administrative support to staff members.
- Prepared reports on various projects for management review.
Education
Associate of Applied Science - Buisness Administration
Kaplan University Online
Indianapolis, IN02-2014
Associate of Arts - Business Administration
Drake Business Institute
New York, NY05-1993
Some College (No Degree) - Business Administration And Management
Metropolitan College of New York
New York, NYSkills
- Stock Management
- Growth Planning
- Process and Procedure Development
- POS Systems Operations
- Time Management
- Sales Growth
- Receiving Oversight
- Problem Resolution
- Customer Service
- Workplace Safety
- Inventory Management
- Leadership Skills
- Scheduling Expertise
- Customer Relations
- Workflow Optimization
- Staff Supervision
- Sales Strategies
- Performance Improvement
- Problem-Solving
- Decisiveness
- Team Management
- Employee Scheduling
- Policy Development
- Performance Management
- Sales Reporting
- Staff Management
- Team Supervision
- Workflow Coordination
- Training and Development
- Rules and Regulations
- Motivational Leadership
- Retail Management
- Staff Development
- Scheduling
- Department Leadership
- Work Planning and Organization
- Training and Mentoring
- Sales Expertise
- Workforce Planning
- Coaching and Mentoring
- Customer Engagement
Timeline
Specialty Department Supervisor
Home Depot
11.2022 - Current
Chief Executive Officer
Touch of love cleaning services
07.2017 - Current
Workflow Coordinator
Comcast
04.2007 - 05.2017
Financial Supervisor
Curtis and Associates
09.1995 - 08.2006
Administrator
Progressive Construction Services
11.1994 - 03.1995
Associate of Applied Science - Buisness Administration
Kaplan University Online
Associate of Arts - Business Administration
Drake Business Institute
Some College (No Degree) - Business Administration And Management
Metropolitan College of New York
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