Shatoya Thaxton

Philadelphia ,PA

Summary

Experienced customer service professional at managing responsibilities in a high volume atmosphere. Possessing excellent communication and inter-personal skills. Has proven ability to identify ,analyze ,solve and mange changing priorities. Professionally trained , ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Team player with a consistently positive attitude.

Overview

years of professional experience

Work History

Sterile Processing Technician

Jefferson Surgical Center At The Navy Yard

Philadelphia, PA

03.2016 - Current

Assisted in cleansing enemas, catheterization and bladder irrigations
Readied instruments for sterilization procedures and completed decontamination protocols
Placed orders and restocked supplies for decontamination area
Gathered and prepared instruments and surgical supplies
Recorded the results of biological and diagnostic tests
Prepared trays, instrument packs and surgical sets
Used hemostatic clamps, suture ligatures, and electrocautery equipment to control bleeding
Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields
Handed instruments and supplies to surgeons during procedures
Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments
Used diagnostic equipment and monitored patients during procedures using specialized machines
Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons’ preference cards
Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons’ preference cards
Cleaned and sterilized operating rooms
Greeted visitors and established the purpose of visit to ensure timely completion of check-in procedure
Evaluated accuracy and compliance of all documentation and reports
Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement
Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses
Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching
Minimized staff turnover through appropriate selection, orientation, training, staff education and development

Equipment Coordinator

Bryn Mawr Hospital

Bryn Mawr, PA

07.2008 - 08.2014

Checked completed work for quality and accurate documentation
Built strong rapport with customers to foster confidence in system installations
Used appropriate tools and materials in alignment with safety protocols and industry best practices
Utilized industry best practices in pulling low-voltage cabling
Employed best practices and safety protocols during equipment installations, including projectors and speakers
Transported and installed equipment for live events, including weddings and concerts
Led team of 4 Equipment coordinators engaged in delivering assistance to customer service department on daily basis
Monitored multiple databases to keep track of all company inventory
Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Education

Some College (No Degree) - Behavioral Health And Human Services

Community College of Philadelphia

Philadelphia, PA

Surgical Technology - Surgical Technology

Star Technical Institute

Upper Darby, PA

08.2009

Skills

Staff training
Temperature control
Staff development
Schedule management

Production control
Highly Reliable
Team player
Self starter

Accomplishments

I Graduated in 2016 from CCP with a certificate in youth work

Affiliations

Member, Alumni Association