Shatrell Liddell
Columbus,MS
Summary
Dedicated professional with strong skills in customer service and team management. Experienced in developing marketing strategies and ensuring adherence to standards, committed to enhancing operational efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Franchise Owner
Liddell's Cleaning
Columbus, Mississippi
02.2016 - Current
- Managed daily operations of franchise location efficiently.
- Trained and supervised staff to ensure compliance with standards.
- Developed marketing strategies to increase brand awareness locally.
- Maintained inventory levels and ordered supplies as needed.
- Conducted financial analysis and managed budgeting for the franchise.
- Ensured adherence to health and safety regulations consistently.
- Recruited, trained and managed a team of employees to deliver excellent customer service.
Manager
Inferno Bar and Grill
Columbus , Ms
06.2021 - 02.2025
- Managed daily operations and staff scheduling for a busy bar and grill.
- Trained new employees on service standards and menu knowledge.
- Oversaw inventory management, ensuring stock levels met demand.
- Coordinated special events and promotions to enhance customer experience.
- Implemented quality control measures for food and beverage services.
- Resolved customer complaints promptly, maintaining a positive atmosphere.
- Maintained compliance with health and safety regulations in the establishment.
PCA
Comfort Care Services
Biloxi, Mississippi
01.2023 - 04.2024
- Maintained a clean and safe environment for clients at Comfort Care Services.
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with clients to understand their preferences and needs.
- Documented client care activities accurately in electronic health records.
- Collaborated with healthcare professionals to support client care plans.
- Monitored client health status and reported changes to the nursing team.
- Provided companionship and emotional support to enhance client well-being.
Education
Some College (No Degree) - Business Management
University of Phoenix
Tempe, AZSkills
- Customer service
- Team management
- Financial analysis
- Marketing strategies
- Inventory management
- Health compliance
Timeline
PCA
Comfort Care Services
01.2023 - 04.2024
Manager
Inferno Bar and Grill
06.2021 - 02.2025
Franchise Owner
Liddell's Cleaning
02.2016 - Current
Some College (No Degree) - Business Management
University of Phoenix
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