Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
CustomerServiceRepresentative

Shatrica Griffith

Houston,TX

Summary

I've always been a hard working individual working to climb up, willing to learn new things and be the best a person can be. Very energetic and successful at motivating and building positive team dynamics to accomplish aggressive goals. Always go by believe anything is possible and pave through all paths with a positive attitude.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Alorica
Humble, TX
10.2021 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered about 25-30 calls per day.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Worked remote in this position.

Supervisor

Allied Universal Security Services
Houston, TX
04.2019 - 08.2021
  • Role as sergeant; to maintain 3 gates over 10+ officers, enforced rules, maintain main gate at refinery and keep any problems from arising.
  • Sergeant also activated TWIC cards giving access to contractors so there was access to personal information, and complete Sergeant log on computer daily.
  • Keeping all phone contacts up to date and keep up with emails.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled weekly drill test and surveillance.
  • Industrial Exposure
  • Accounted for all equipment (Radios, keys, etc.)
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Lead Security Officer

Securitas, universal
Houston, TX
02.2015 - 08.2017
  • Made timesheets and supervised other guards.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Performed detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Monitored employee activities, confirming compliance with security regulations.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw entry and exit of up to 100 employees and visitors daily.

Cashier

Thirstys
Baytown, TX
05.2014 - 08.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Helped about 50-80 customers per day.

Toy Associate

Walmart, Baytown
Baytown, TX
02.2013 - 05.2014
  • Responsibilities were to maintain clean toy area and keep shelves stocked as well as selling fishing and gun licenses.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Helped about 30-60 customers per day.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Helped in other departments when asked or finished in current department.

Education

High School Diploma -

Creekview High School
Carrollton, TX
06.2012

Skills

  • Strength
  • Leadership
  • Basic computer skills
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Computer Proficiency
  • Employee Training

Accomplishments

    Becoming a supervisor at multiple jobs so quickly i am proud of because i work really hard doing my job without any shortcuts and for it to be noticed immediately, doing my job and moving up is a great accomplishment.

Hobbies

Ive ran track my whole life so running is a very enjoyable hobby of mine as well for my kiddos. I also love to read a lot its very soothing to me.

Timeline

Customer Service Representative

Alorica
10.2021 - 05.2022

Supervisor

Allied Universal Security Services
04.2019 - 08.2021

Lead Security Officer

Securitas, universal
02.2015 - 08.2017

Cashier

Thirstys
05.2014 - 08.2014

Toy Associate

Walmart, Baytown
02.2013 - 05.2014

High School Diploma -

Creekview High School

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Shatrica Griffith