Shatrice Galloway
Houston,TX
Summary
Dynamic hairstylist with extensive experience at Image Salon Studios, excelling in trend expertise and outstanding customer service. Proven ability to enhance client satisfaction through personalized consultations and innovative hair treatments. Skilled in POS terminal operation and building lasting customer relationships, consistently driving repeat business and brand loyalty.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Hairstylist
Image Salon Studios
Houston, TX
08.2018 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
Hairstylist
Swx Express
Houston, TX
01.2014 - 08.2018
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Cosmetic Beauty Advisor
Dillard's CLINIQUE
Houston, TX
02.2011 - 01.2014
- Arranged merchandise to present visually appealing displays and attract clientele.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Processed payments, entering sales in register for prompt customer service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Followed up with customers to increase satisfaction with purchases and services.
Cosmetic Beauty Advisor
Macy's CLINIQUE
Houston, TX
08.2007 - 11.2011
- Arranged merchandise to present visually appealing displays and attract clientele.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
Sales Associate
Victoria's Secret & PINK
Houston, TX
06.2005 - 08.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Certificate - Cosmetology
Institute of Cosmetology & Esthetics
Houston, TX06.2004
Skills
- Service Promotions
- Trend Expertise
- Outstanding Customer Service
- Business Operations
- POS Terminal Operation
- Customer Consultations
- Client Needs Evaluation
- Retail Inventory Management
- Accounting and Billing
- Sales Expertise
- Cosmetology
- Build Customer Relationships
Certification
Texas Department of Insurance, Anti-Money Laundering Training for Insurance Professionals, Life insurance license, 01/2019
Timeline
Hairstylist
Image Salon Studios
08.2018 - Current
Hairstylist
Swx Express
01.2014 - 08.2018
Cosmetic Beauty Advisor
Dillard's CLINIQUE
02.2011 - 01.2014
Cosmetic Beauty Advisor
Macy's CLINIQUE
08.2007 - 11.2011
Sales Associate
Victoria's Secret & PINK
06.2005 - 08.2007
Certificate - Cosmetology
Institute of Cosmetology & Esthetics