Summary
Overview
Work History
Education
Timeline
Generic

SHATRINA CEPEDA

SPANAWAY,WASHINGTON

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

SALANGAM RESTUARANT
03.2020 - 06.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Clerk

PORT AUTHORITY OF GUAM
06.2023 - 07.2023
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Clerk

PORT AUTHORITY OF GUAM
06.2022 - 08.2022
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Education

High School Diploma -

TIYAN HIGH SCHOOL
TIYAN, GUAM
06-2024

Timeline

Clerk

PORT AUTHORITY OF GUAM
06.2023 - 07.2023

Clerk

PORT AUTHORITY OF GUAM
06.2022 - 08.2022

Customer Service Representative

SALANGAM RESTUARANT
03.2020 - 06.2024

High School Diploma -

TIYAN HIGH SCHOOL
SHATRINA CEPEDA