Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shatron Slaughter

San Antonio

Summary

Dynamic professional with extensive experience in customer service and front desk operations at Holiday Inn. Skilled in appointment scheduling and conflict resolution, I enhanced client satisfaction by streamlining processes and fostering positive relationships. Known for my attention to detail and calm demeanor, I consistently resolved customer complaints effectively.

Overview

6
6
years of professional experience

Work History

Receptionist

Holiday Inn
12.2024 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Campus Life Navigator

Haven for Hope
09.2024 - 12.2024
  • Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
  • Promoted safe navigation in restricted visibility situations through proficient use of radar functions like target tracking and range scaling.
  • Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
  • Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
  • Enhanced safety at sea by conducting regular equipment checks and implementing necessary maintenance procedures.
  • Fostered proactive approach to risk management, identifying potential navigational hazards before they impacted voyage outcomes.
  • Pioneered adoption of eco-friendly navigation practices, contributing to company's sustainability goals.
  • Played key role in emergency response planning, minimizing potential damage and ensuring crew safety.
  • Enhanced crew coordination with regular training exercises, boosting team efficiency during navigation.
  • Take care of the homeless insure them of a proper bath and a good meal.

Customer Service Representative

TTEC
03.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cook

Pluckers
09.2024 - 11.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Cashier

Whataburger
05.2024 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Key Holder

Dollar General
05.2021 - 11.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Conducted regular product trainings for staff, boosting their confidence and sales capabilities.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.

Cashier

Carters Chicken
03.2019 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Assembly Line Worker

Tyson
05.2020 - 05.2021
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Boxed, labeled, and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential roadblocks or challenges faced during the project lifecycle.
  • Improved team morale with effective communication and collaboration during assembly processes.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated various machines used in production processes.
  • Utilized safety devices and procedures to protect personnel and equipment.

Education

High School Diploma -

Randolph Clay High School
Cuthbert, GA

Skills

  • Appointment scheduling
  • Client communication
  • Data entry
  • Cash handling
  • Reception operations
  • Customer service
  • Conflict resolution
  • Office organization
  • Team collaboration
  • Problem solving
  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Mail handling
  • Clerical support
  • Typing speed
  • Technical support
  • Meeting preparation
  • Spreadsheet tracking
  • Front desk operations
  • Call redirection
  • Recordkeeping and bookkeeping
  • Positive and professional
  • Multitasking and prioritization
  • Multi-line telephone skills
  • Calm demeanor
  • Attention to detail
  • Problem-solving
  • Call answering and routing
  • Microsoft office
  • Payment processing
  • Relationship building
  • Documentation
  • Customer complaint resolution

Timeline

Receptionist

Holiday Inn
12.2024 - 03.2025

Campus Life Navigator

Haven for Hope
09.2024 - 12.2024

Cook

Pluckers
09.2024 - 11.2024

Cashier

Whataburger
05.2024 - 10.2024

Customer Service Representative

TTEC
03.2023 - 12.2024

Key Holder

Dollar General
05.2021 - 11.2023

Assembly Line Worker

Tyson
05.2020 - 05.2021

Cashier

Carters Chicken
03.2019 - 12.2021

High School Diploma -

Randolph Clay High School

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