Shatterra Taylor
New Haven,CT
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
McDonlads
New Haven, CT
03.2010 - 11.2025
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Recruited, trained and supervised new employees.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored progress by establishing plans, budgets and measuring results.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
Cashier
Walmart
Wallingford , CT
06.2019 - 12.2020
- Worked closely with front-end staff to assist customers.
- Scanned items and checked pricing on cash register for accuracy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed customer payments quickly and returned exact change and receipts.
- Issued receipts, refunds, credits or change due to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Helped with purchases and signed customers up for rewards program.
Shift Manager
Burger King
New Haven , CT
06.2018 - 11.2019
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ensured compliance with food safety regulations and quality standards.
- Provided coaching and guidance to team members when necessary to improve performance.
- Trained new employees on company policies, procedures, and job responsibilities.
Crew Team Member
Dunkin Donuts & Baskin Robbins
Hamden , CT
02.2016 - 08.2016
- Worked closely with front-end staff to assist customer
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Scrubbed and polished counters to remove debris and food.09
- Brewed and served coffee and tea with preferred add-ins.
- Maintained a clean work environment by wiping down counters, tables, and chairs between shifts.
- Recorded customer orders and communicated clearly to confirm each order.
Education
High School Diploma -
Wilbur Cross
New Havcen 06-2010
Skills
- Sales expertise
- POS systems
- Team building and leadership
- Operational budgeting
- Store operations oversight
- Leading staff meetings
- Bank deposit procedures
- Inventory management
- Employee scheduling
Certification
- serve safe 2030
- introduction to management 2016
- bachelor of hamburgerology 2023
Timeline
Cashier
Walmart
06.2019 - 12.2020
Shift Manager
Burger King
06.2018 - 11.2019
Crew Team Member
Dunkin Donuts & Baskin Robbins
02.2016 - 08.2016
Store Manager
McDonlads
03.2010 - 11.2025
High School Diploma -
Wilbur Cross
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