Summary
Overview
Work History
Education
Skills
Timeline
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Shatwan Brown

Philadelphia

Summary

Customer-oriented professional with a strong track record of leading high-performance teams to consistently exceed objectives. Dedicated and hardworking with an internal drive to deliver excellence. Skilled in team building, training, and problem-solving.

Overview

8
8
years of professional experience

Work History

Cashier/Stocker

Toys R Us
11.2015 - 01.2016
  • Organized stockroom and maintained accurate inventory counts
  • Updated signage and assisted in displaying merchandise
  • Verified incoming shipments and managed inventory documentation.

Stocker

Ross Inc
06.2016 - 08.2016
  • Conducted daily cycle counts and monthly audits to maintain accurate inventory
  • Replenished inventory to meet customer needs
  • Ensured proper handling of products during transportation to prevent damage.

Package Handler

FedEx
06.2016 - 08.2018
  • Ensured proper sealing and tracking of parcels
  • Palletized boxes for easy movement and shipment
  • Assisted in loading delivery trucks.

Sales Associate

Finish Line
07.2019 - 09.2019
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Assistant Manager

Finish Line
01.2019 - 09.2022
  • Mentored team members in sales techniques, resulting in consistently exceeding sales objectives
  • Provided professional and polite support to customers for sales and service needs
  • Demonstrated strong problem-solving and interpersonal skills to resolve conflicts
  • Created attractive product displays to enhance customer experiences and increase sales
  • Recruited, hired, and trained associates, developing a productive team with excellent product knowledge
  • Scheduled merchandise recategorization to maintain corporate compliance and shelf standards
  • Implement innovative strategies to improve store operations and increase profitability
  • Implemented new sales strategies to increase store revenue and drive sales growth
  • Analyze sales data and market trends to identify opportunities for growth and develop strategies to capitalize on them
  • Utilized various HRIS systems such as Workday, ADP, to manage employee information, including onboarding, payroll, and benefits administration.

Debt Negotiator

JG Wentworth
09.2022 - Current
  • Work with creditors or debt collection agencies to negotiate and settle outstanding debts on behalf of clients
  • Act as intermediaries between debtors and creditors
  • Communicate with creditors to understand the debt situation, discuss potential settlement options, and negotiate favorable terms for their clients
  • Debt negotiators evaluate settlement offers from creditors and make recommendations to their clients based on the terms and potential impact on their financial situation.

Education

High School Diploma -

Mercy Vocational
Philadelphia, United States

Bachelor's Degree technical Management with Concentration in Human Resource Management -

DeVry University

Skills

  • Strong Work Ethic
  • Positive Attitude
  • Team Player
  • Excellent Communication Skills
  • Self-Confidence
  • Time Management
  • Problem-Solving Skills
  • Ability to Accept and Learn from Criticism
  • Conflict Resolution
  • Leadership
  • Customer Service
  • Inventory Management

Timeline

Debt Negotiator

JG Wentworth
09.2022 - Current

Sales Associate

Finish Line
07.2019 - 09.2019

Assistant Manager

Finish Line
01.2019 - 09.2022

Stocker

Ross Inc
06.2016 - 08.2016

Package Handler

FedEx
06.2016 - 08.2018

Cashier/Stocker

Toys R Us
11.2015 - 01.2016

High School Diploma -

Mercy Vocational

Bachelor's Degree technical Management with Concentration in Human Resource Management -

DeVry University

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Shatwan Brown