Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shatyra Brown

Tempe,AZ

Summary

Professional Health Assistant with experience interacting with patients daily to deliver top-quality healthcare services. Practiced in recording vital signs and supporting medical staff with various patient care tasks. Certified in CPR and CPR/Basic First Aid Instructor.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Health Assistant

Great Hearts Academies
Scottsdale, AZ
09.2023 - Current
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Ensured that all necessary forms were completed accurately before submitting them for processing.
  • Helped maintain an organized inventory of medical supplies in the facility.
  • Maintained cleanliness of equipment and examination rooms between patient visits.

Medication Technician

Heritage Lane Behavioral Health Assisted Living Facility
Mesa, AZ
03.2023 - Current
  • Assisted in the preparation and delivery of medications to patients.
  • Maintained accurate records of all medication administered to residents.
  • Provided patient education on proper medication use, side effects, and storage.
  • Monitored vital signs before administering medications.

Customer Service Representative

Nationwide Inbound
Freeport, IL
05.2021 - 05.2022
  • Answered incoming telephone calls to provide store, products and services information.
  • Acted as initial contact in addressing customer concerns.
  • Processed orders through company system and coordinated product deliveries.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Pharmacy Technician

CVS Pharmacy
Freeport, IL
04.2020 - 11.2020
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted and labeled prescriptions with correct item and quantity.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Certified Medical Assistant

Physicians Immediate Care
Freeport, IL
02.2018 - 08.2019
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Certified Medical Assistant

Mercy Health - West Hospital
Janesville, WI
10.2016 - 01.2018
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Documented vital signs and health history for patients in clinic and hospital environments.

Medical Assistant

Van Buren Urgent Care
Belleville, MI
03.2013 - 09.2015
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

Education

Associate of Science - Medical Assisting

Sanford Brown College
Dearborn, MI
03.2013

Skills

  • Vital Sign Monitoring
  • Patient Assessments
  • Specimens collection and processing
  • Patient-focused care
  • Clinical Documentation
  • Patient documentation

Certification

  • CMA - Certified Medical Assistant
  • CPR Certified
  • CPR/Basic First Aid Instructor

Timeline

Health Assistant

Great Hearts Academies
09.2023 - Current

Medication Technician

Heritage Lane Behavioral Health Assisted Living Facility
03.2023 - Current

Customer Service Representative

Nationwide Inbound
05.2021 - 05.2022

Pharmacy Technician

CVS Pharmacy
04.2020 - 11.2020

Certified Medical Assistant

Physicians Immediate Care
02.2018 - 08.2019

Certified Medical Assistant

Mercy Health - West Hospital
10.2016 - 01.2018

Medical Assistant

Van Buren Urgent Care
03.2013 - 09.2015

Associate of Science - Medical Assisting

Sanford Brown College

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