Shauantae Duncan
Riverside,CA
Summary
Ambitious Information Technology student seeking a position that allows me to display my skills in collaboration, problem-solving, and customer service.
Overview
6
6
years of professional experience
Work History
Information Technology Intern
Riverside County Office Of Education
09.2023 - Current
- Enhancing user satisfaction by providing timely and accurate IT support services.
- Serving as a reliable point of contact for users experiencing technical difficulties, consistently maintaining a professional demeanor while addressing concerns.
- Assisting with hardware installations and configurations, ensuring proper setup and functionality for users.
- Assessing, troubleshooting and repairing various machines such as desktops, printers, and monitors.
- Responding to customer inquiries and provided technical assistance over phone and in person.
Volunteer Computer Technician
Complete PC Specialists
06.2023 - 08.2023
- Troubleshooting computer hardware and software malfunctions.
- Performing installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommending new and replacement hardware and software purchases.
- Testing and installing motherboards, processors, and graphics cards on desktops and laptops
- Explaining technical information in clear terms to non-technical individuals to promote better understanding.
Secretary III
Lake Elsinore Unified School District
05.2018 - 08.2023
- Handling daily scheduling tasks and providing administrative support for supervisor and various administrative directors within the district
- Scheduling appointments and conducting follow-up calls to staff, parents, vendors, etc.
- Coordinating travel arrangements through event registration, booking airfare, hotel and ground transportation
- Building and maintaining excellent relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Interacting with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Education
Associate of Arts - Cyber Defense
Riverside City College
Riverside, CA06.2025
Bachelor of Arts - Music Performance
University of California, Irvine
Irvine, CA06.2016
Skills
- Customer Satisfaction
- Interoffice Communications
- Active Listening
- Team Collaboration
- Troubleshooting Software and Hardware Issues
- Microsoft Office
- Virtual Box (creating virtual machines for Windows and Linux)
- Documenting and Recording Information
Accomplishments
CompTIA A+ Certified (February 2024)
Computer Maintenance and Security Certificate (July 10-27, 2023)
- Topics covered: Computer Repair, Beginner Networking, and Beginner Cybersecurity
Timeline
Information Technology Intern
Riverside County Office Of Education
09.2023 - Current
Volunteer Computer Technician
Complete PC Specialists
06.2023 - 08.2023
Secretary III
Lake Elsinore Unified School District
05.2018 - 08.2023
Associate of Arts - Cyber Defense
Riverside City College
Bachelor of Arts - Music Performance
University of California, Irvine
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