Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAUDAE K. BERRY

Duluth,GA

Summary

Versatile leader with extensive experience monitoring and maintaining service standards and call handling thresholds. Conscientious and personable supervisor with strong understanding of principles and procedures relating to customer service. Committed to contributing to superior service, maximum revenue generation and high productivity. Bookkeeping professional with 8 years of experience in accounting and operations management. History of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Proven track record of leadership and to thrive in team environment.

Overview

12
12
years of professional experience

Work History

Server / Trainer

PAPPADEAUX, dining
02.2022 - Current
  • Ensuring new trainees are properly trained and a have full knowledge of the company policies, menu, and point-of-sale system
  • Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
  • Managing orders while accompanying financial transactions using a point-of-sale system
  • Consistently achieved above 20% charge tip percentage
  • Uphold a professional and neat appearance at all times.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Customer Service Representative Lead

AMAZON
05.2020 - 12.2022
  • Commerce internet-based enterprise, Partnered with over 20 remote customer service representatives to provide exceptional customer service in multiple different work specialty groups
  • Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting corrections or adjustments, and following up to ensure a satisfactory resolution
  • Strategized with quarterly team improvements and created policies to better the company globally
  • Responded to all emails, chats, and phone calls within 48 hours regarding billing, account information, escalations, and general inquiries from customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Supervisors.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Payroll Administrative Assistant

RB TAXES BOOKEEPING AND PAYROLL
01.2012 - 03.2020
  • Answered calls, scheduled meetings, and supported visitors
  • Carried out administrative duties such as filing, copying, binding, scanning etc
  • Scheduled and assigned administrative projects and expediting work results
  • Maintained supply inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies
  • Exhibited polite and professional communication via phone, e-mail, and mail
  • Ensured optimum operation of equipment by completing preventive maintenance requirements and calling for repairs as needed.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Uploaded time records into ADP and made adjustments to create accurate database for payroll processing functions.
  • Managed payroll for organization of 20 personnel.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Created and managed spreadsheets for leave calculations.

Education

No Degree - Business Administration

Gwinnett Technical College
Lawrenceville, GA
05.2025

Central Gwinnett Highschool
Lawrenceville, GA
2011

Skills

  • Patron Satisfaction
  • Cash Handling
  • Internal Controls
  • Check Writing
  • Accounts Payable and Accounts Receivable
  • Office Systems Management
  • Customer Service and Assistance
  • Data Mapping
  • Customer Contact
  • Employee Engagement

Timeline

Server / Trainer

PAPPADEAUX, dining
02.2022 - Current

Customer Service Representative Lead

AMAZON
05.2020 - 12.2022

Payroll Administrative Assistant

RB TAXES BOOKEEPING AND PAYROLL
01.2012 - 03.2020

No Degree - Business Administration

Gwinnett Technical College

Central Gwinnett Highschool

Similar Profiles

CREATE PROFILE
SHAUDAE K. BERRY