Shaun Bostick
Laurel,MS
Summary
Experienced customer service professional dedicated to providing exceptional client experiences over a decade.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Remote Member Services Representative
Molina Healthcare
Laurel, MS
07.2023 - 04.2024
- Provided world class customer service by answering product and service related questions.
- Established long-term relationships with providers, members, and other departments
- Consistently met daily performance goals set by management team members.
- Displayed mastery of effective communication techniques in handling complex telephone conversations.
Senior Business Unit Representative
Advanced Call Center Technologies LLC-Florida Blue
Harlingen, TX
08.2019 - 03.2022
- Provided customer service by answering product and service related questions.
- Consistently met daily performance goals set by management team members.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Succeeded in resolving difficult customer situations and handling complex inquiries through the application of strong problem-solving skills.
Business Assistant
Heartland Dental
Laurel, MS
06.2016 - 01.2017
- Maintained and organized all aspects of the 'back end' reception duties such as, but not limited to: receiving and distributing office email, answering the office phone and distributing calls or messages accordingly, scheduled patients using strict guidelines, communicating patients’ arrival promptly, managing administrative records and pulling/filing office charts among other duties
Teller
Wells Fargo
Sioux Falls, SD
11.2014 - 02.2015
- Performed all Teller duties that included, but were not limited to: Staying professional in appearance as well as communication skills while performing articulate, detail-oriented Teller functions, managing a high volume of customer’s needs within a fast-paced branch
- Efficiently met an average of thirty-five customer needs each business day and consistently met performance benchmarks in all areas (customer service, speed, and accuracy)
- Consistently met and exceeded daily, weekly, and monthly sales goals
- Became proficient at building profitable relationships with customers
- Consistently scored high on customer satisfaction surveys
Credit Operations Specialist
CitiBank
Sioux Falls, SD
06.2014 - 11.2014
- Responsibilities included, but were not limited to: Impacting customer’s view of CitiBank by providing a positive, professional voice and personality, reviewing and assessing an average of ninety customer credit accounts each business day, exceeding daily call times and queue goals, meeting performance benchmarks in all areas (quality, speed, and customer satisfaction), etc.
Customer Service Rep
Club Demonstration Services
Sioux Falls, SD
10.2013 - 06.2014
- Responsible for promoting the grand opening of the Sioux Falls, SD Costco Warehouse where I became a head Ambassador of Customer Service for the Warehouse
- Efficiently engaged the needs and wants of customers and provided a polished customer experience
- Supervised an average of forty sales and marketing events every week at the warehouse
- Consistently placed our warehouse on the 'Top Sellers' list in our regional sales magazine in these departments: Bakery, Meat and Deli, Households, and more
Legal Clerk
Jon A. Swartzfager Attorney at Law
Laurel, MS
07.2009 - 12.2012
- Assisted with every aspect of customer relations such as: answering incoming phone calls, providing a professional voice of reason to clients, filing papers with the court system, typing client depositions, distributing checks, and more
- Cut case times in half by efficiently assisting lawyers in case research and documentation
- Became an asset to the firm by not only efficiently assisting in daily needs but also creating a positive and uplifting legal team
Education
Associate of Applied Science - Business Administration
Purdue Global University
Virtual03-2023
Skills
- Excellent written and oral communication skills
- Incredible negotiation skills
- Above par organizational skills
- Proficient in: Microsoft Office, Excel, Scheduling programs
- Customer Support
- Telephone reception
- Technical Troubleshooting
- Team Collaboration
- Policy understanding
- Insurance Claims Review
References
References available upon request.
Timeline
Remote Member Services Representative
Molina Healthcare
07.2023 - 04.2024
Senior Business Unit Representative
Advanced Call Center Technologies LLC-Florida Blue
08.2019 - 03.2022
Business Assistant
Heartland Dental
06.2016 - 01.2017
Teller
Wells Fargo
11.2014 - 02.2015
Credit Operations Specialist
CitiBank
06.2014 - 11.2014
Customer Service Rep
Club Demonstration Services
10.2013 - 06.2014
Legal Clerk
Jon A. Swartzfager Attorney at Law
07.2009 - 12.2012
Associate of Applied Science - Business Administration
Purdue Global University
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