Shaun Brenner
Fredonia,NY
Summary
Dynamic manager with a proven track record , excelling in operations management and team leadership. Skilled in conflict resolution and staff training, I fostered a collaborative environment that enhanced performance and customer satisfaction. Committed to achieving operational excellence through effective communication and strategic goal setting.
Overview
18
18
years of professional experience
Work History
Manager
Tech Wash of Fredonia
03.2024 - 04.2025
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Coordinator
The Center for Discovery
06.2018 - 04.2021
- Oversaw a residential facility that housed children on the autism spectrum.
- Entered data, generated reports, and produced tracking documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interceded between employees during arguments and diffused tense situations.
Manager
Bullshead Inn (Restaurant)
10.2014 - 03.2018
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
Head Server
The Park (Sushi Restaurant)
02.2009 - 02.2011
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Supervised server staff and simultaneously served personal section of tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Trained staff members on use of POS system.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed food resources, memorized orders, and coordinated customer service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Cultivated warm relationships with regular customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Banquet Manager
Bavarian Gardens
03.2007 - 02.2009
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Interpreted instructions to schedule and set up events to client specifications.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Directed and managed banquet functions for Number-person event.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Supervised and mentored kitchen and serving staff.
Education
Certification - Perfessional Life Coaching
Light University
OnlineAssociate of Science - Marketing Management
Southern New Hamshire University
Online06.2021
Associate of Science - Medical Assisting
Sullivan County Community College
Sullivan County NY06.2015
Skills
- Marketing
- Operations management
- Key performance indicators
- Clear communication
- Work prioritization
- Performance evaluations
- Customer service
- Time management
- Staff management
- Relationship building
- Conflict resolution
- Staff training and development
- Goal setting
- Team leadership
- Shift scheduling
- Verbal and written communication
Timeline
Manager
Tech Wash of Fredonia
03.2024 - 04.2025
Coordinator
The Center for Discovery
06.2018 - 04.2021
Manager
Bullshead Inn (Restaurant)
10.2014 - 03.2018
Head Server
The Park (Sushi Restaurant)
02.2009 - 02.2011
Banquet Manager
Bavarian Gardens
03.2007 - 02.2009
Certification - Perfessional Life Coaching
Light University
Associate of Science - Marketing Management
Southern New Hamshire University
Associate of Science - Medical Assisting
Sullivan County Community College