Shaun Brockert
Harrison
Summary
Results-driven Fleet Operations Coordinator with expertise in team collaboration and customer relationship management. Proven ability to streamline operations and enhance service delivery, ensuring customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Fleet Operations Coordinator
Tire Discounters
Cincinnati
09.2024 - 05.2026
- Coordinated daily operations to ensure efficient workflow across all departments.
- Collaborated with team members to streamline processes and improve service delivery.
- Trained new employees on operational procedures and company policies thoroughly.
- Organized meetings, conferences, and other events related to operations.
- Analyzed data to identify areas of improvement within the business.
- Developed and monitored operational budgets, achieving a reduction in unnecessary expenditures.
- Analyzed credit data to assess client risk and recommend lending decisions.
- Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
Sales Manager
Tire Discounters
Fort Wright
08.2023 - 09.2024
- Managed daily sales operations to meet customer needs and expectations.
- Trained and supported team members in product knowledge and sales techniques.
- Fostered strong relationships with customers to ensure repeat business and loyalty.
- Developed promotional strategies to enhance customer engagement and brand awareness.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Crew Member
Family Farm & Home Farm Stores
Harrison
01.2021 - 08.2023
- Assisted customers with product selection and inquiries in a friendly manner.
- Operated cash register, processing transactions accurately and efficiently.
- Educated customers on store promotions and loyalty programs to enhance engagement.
- Collaborated with team members to ensure timely restocking of merchandise.
- Maintained clean and organized store shelves and displays for optimal presentation.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Followed safety protocols while handling tools and equipment during daily operations.
Education
High School Diploma -
Ohio Virtual Academy
Columbus, OH04-2024
Skills
- Customer relationship management
- Budget management
- Data analysis
- Risk assessment
- Project scheduling
- Workflow optimization
- Supply ordering
- Financial administration
- Technology
- Employee training
- Time management
- Effective communication
- Team collaboration
- Marketing
- Customer invoicing
Timeline
Fleet Operations Coordinator
Tire Discounters
09.2024 - 05.2026
Sales Manager
Tire Discounters
08.2023 - 09.2024
Crew Member
Family Farm & Home Farm Stores
01.2021 - 08.2023
High School Diploma -
Ohio Virtual Academy